@faellyndollberg
Customer support specialist at AmeriSaveMortgage who supported mortgage applications, loan updates, and client communication across phone, email, chat, and SMS.
United StatesAt AmeriSaveMortgage, I supported customers with mortgage applications, documentation requirements, and loan status updates. I handled client communication across phone, email, chat, and SMS while maintaining accurate CRM records and protecting sensitive information.
At Conduent, I coordinated customer support workflows across phone, chat, and email, resolved account concerns, and mentored team members. At Safelite, I coordinated claims cases and supported new-hire onboarding and training.
Work history, roles, and key accomplishments
Mar 2025 - Dec 2025 (9 months)
Managed high-volume client communication across phone, email, chat, and SMS while ensuring a polished and professional customer experience. Assisted customers with mortgage applications, documentation requirements, and loan status updates, and maintained accurate CRM records and workflow documentation.
Coordinated customer support operations across phone, chat, and email while balancing multiple workflows and priorities. Resolved complex account concerns, mentored team members, and supported training initiatives to improve efficiency and quality.
Managed customer communication and case coordination through phone and email while maintaining professionalism and attention to detail. Delivered empathetic, solution-driven support during stressful customer situations and mentored new hires.
Degrees, certifications, and relevant coursework
Diploma, General Studies
Earned a diploma from Excelsior Springs Job Corps.
Software and tools used professionally
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