Sonu Sahu
@sonusahu
I improve customer operations, resolve client issues, and evaluate ad quality.
IndiaWhat I'm looking for
At Zolostays Property Solutions, I led cross-functional operations, maintenance, and front-desk teams while managing client requirements, escalations, collections, and service targets.
I’ve managed CRM records, negotiated payment terms with corporate clients, monitored P&L performance, optimized costs, and trained teams on SOPs and customer-handling standards. My work combines customer experience, operational coordination, reporting, and practical problem-solving.
As a freelance Ads Quality Rater at Welocalize, I evaluate online ads and search results, conduct internet research, and analyze content for relevance while maintaining accuracy and productivity remotely.
Experience
Work history, roles, and key accomplishments
Customer Experience Manager
Zolostays Property Solutions Pvt Ltd.
Oct 2023 - Present (2 years 10 months)
Managed and updated CRM systems for leads, active clients, and closures. Monitored P&L performance, optimized costs, and improved profitability.
Associate Customer Experience Manager
Zolostays Property Solutions Pvt Ltd.
Jun 2022 - Sep 2023 (1 year 3 months)
Led and supervised cross-functional teams to meet service, revenue, and collection targets. Handled end-to-end client management, negotiated payment terms, and resolved escalations with corporate clients.
Sales & Research Trainee
Assurance International Ltd. - Goodyear Lubricants
Nov 2021 - Dec 2021 (1 month)
Conducted B2B market research to identify sales opportunities and customer demand. Analyzed competitors and market trends to support business development strategies.
Sales Intern
Insplore Consultants
May 2021 - Jul 2021 (2 months)
Assisted sales teams with insights for promotional and expansion planning.
Ads Quality Rater
Evaluated online advertisements and search results based on quality guidelines. Performed internet research and content analysis to improve ad relevance.
Education
Degrees, certifications, and relevant coursework
Institute of Business Management And Research
Master of Business Administration, Marketing & Finance
2020 - 2022
Pursued a Master of Business Administration with a focus on Marketing and Finance.
Rakshpal Bahadur Management Institute
Bachelor of Business Administration, Business Administration
2017 - 2020
Completed a Bachelor of Business Administration degree.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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