APAditya pramanick
@adityapramanick
Results-driven travel and customer care professional specializing in AI-driven search quality and process improvement.
IndiaWhat I'm looking for
I am a results-driven professional with multi-industry experience spanning travel management, customer care operations, content moderation, and AI-driven search quality evaluation. I combine customer-centric service delivery with data-driven process improvement, applying Six Sigma principles and MS Excel analysis to maintain high satisfaction scores and operational accuracy.
I have supported seasonal e-commerce operations, managed complex travel itineraries, and evaluated AI-generated search results to improve model performance. I hold certifications in Six Sigma and Quality Management, and I am pursuing an M.Com while continuously upskilling in generative AI and information technology to drive measurable quality outcomes.
Experience
Work history, roles, and key accomplishments
TIEvaluated search results and AI-generated content for accuracy and relevance, providing quality feedback to improve machine learning model outputs and search performance.
Customer Care Executive
Tech Mahindra Ltd
Jul 2025 - Oct 2025 (3 months)
Managed customer inquiries and support tickets for Flipkart seasonal operations, resolving concerns and maintaining high satisfaction scores during peak period.
Travel Desk Executive
Harnan Global Pvt Ltd
Aug 2023 - Jul 2025 (1 year 11 months)
Managed comprehensive travel arrangements including flights, hotels, trains and buses, coordinating complex itineraries with accuracy and maintaining detailed booking records.
Content Moderator
Floating Numbers Digital Solutions Pvt Ltd
Mar 2023 - Aug 2023 (5 months)
Moderated TikTok content for European servers using AI-assisted tools, identifying policy violations and upholding platform integrity and quality standards.
Education
Degrees, certifications, and relevant coursework
IUIndira Gandhi National Open University
Master of Commerce, Commerce
2025 -
Enrolled in Master of Commerce (M.Com) program at IGNOU beginning in 2025 to advance knowledge in commerce and management.
Bidhan Chandra College, Rishra
Bachelor of Commerce, Commerce
2018 - 2021
Completed Bachelor of Commerce (B.Com) program with focus on commerce subjects and foundational business skills from 2018 to 2021.
Seoraphuli Youth Computer Centre
Certification, Computer Information Technology
2021 - 2021
Completed a Computer Information Technology certification in 2021 to develop practical IT and computer skills.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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