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Sonny Goodyear

@sonnygoodyear

Customer Success Manager at Mercury XRM, turning at-risk recruitment accounts into long-term contract commitments.

At Mercury XRM, I manage relationships across a portfolio of recruitment-sector accounts, helping customers adopt the platform and get value from its capabilities. I’m a subject matter expert in Search, Portal and Power BI Analytics, and deliver product training and best-practice sessions.

I developed a re-engagement strategy with a customer that doubted the software was right for them, working with its Group Operations Director to align the platform with the organisation’s needs. That work secured a two-year extension and ultimately a further 44-month contract commitment.

I also helped turn around an account with low engagement by resolving its concerns and providing monthly on-site sessions. The customer extended for five years and introduced a sister brand that also signed a five-year contract. Earlier in my career, I worked in SAP and technology recruitment, sales and team management.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Mercury XRM

Mar 2021 - Present (5 years 7 months)

Responsible for a portfolio of 20+ recruitment-sector accounts, supporting customers throughout the lifecycle and helping them maximise the value of the Mercury XRM platform. Recognised as a Subject Matter Expert across Search, Portal and Power BI Analytics.

Customer Success Account Management Customer Retention Product Adoption Stakeholder Management Training Power BI Analytics Search Web Portals Webinars

Client Relationship Manager

Maxegan Recruitment

Jul 2020 - Dec 2020 (5 months)

Managed and developed relationships with existing clients, taking ownership of accounts previously managed by the company director. Generated new business and leads across the UK SAP market.

Customer Relationship Management Business Development SAP ERP Recruitment Candidate Sourcing Interviewing Training

Sales Manager

VMR Consultants

Dec 2018 - Jul 2020 (1 year 7 months)

Led the day-to-day management of the Sweden and Finland sales teams, with responsibility for performance, activity and revenue generation. Coached and developed consultants through structured training and onboarding.

Sales Management Team Leadership Coaching Training Java JavaScript .NET DevOps Lead Generation Pipeline Management

Head of SAP / Information Security

Montash

Dec 2017 - Nov 2018 (11 months)

Built and developed a new permanent recruitment desk focused on SAP and Information Security. Grew the team from one consultant to four within six months, with each team member contributing an average of £12,000 per month in revenue.

SAP Infosec Recruitment Team Building Training Business Development Germany Revenue Growth

Account Manager / Team Lead

RED Commerce

Jan 2014 - Dec 2017 (3 years 11 months)

Progressed from Junior Consultant to Account Manager and ultimately Team Lead, taking on increasing responsibility for client relationships, sales performance and team operations. Named the top biller in RED's Permanent Division in both 2016 and 2017.

Account Management Team Leadership SAP Recruitment Customer Relationship Management Sales International Markets Germany Scandinavia The US China

Recruitment Consultant / Key Account Manager

Maximus IT

Oct 2011 - Dec 2013 (2 years 2 months)

Worked closely with the Director as a Key Account Manager, managing relationships with major clients across EMEA and APAC. Sourced and delivered SAP, Oracle and Salesforce professionals against client requirements.