Sonia Bouabdallah
@soniabouabdallah
I coordinate client onboarding, travel logistics, and accurate operational documentation.
ThailandWhat I'm looking for
At Prime Revive Body Transformation Retreat, I manage the post-purchase onboarding journey from deposit through arrival, coordinating client communication and complex travel logistics across global time zones.
I've supported high-volume client operations at iA Financial Group, where I clarified policy information, guided claim submissions, verified documentation, and followed up on pending cases. Previously, at Expedia Cruiseship Center, I managed global itineraries, client profiles, secure payments, and file archives.
Across hospitality operations, I thrive in fast-paced, cross-functional environments with shifting priorities. I work fluently in English and French and use Slack, Notion, Google Workspace, ChatGPT, Claude, and Gemini to keep remote work organized and accurate.
Experience
Work history, roles, and key accomplishments
Client Success & Onboarding Coordinator
Prime Revive Body Transformation Retreat
Jan 2025 - Present (1 year 10 months)
Managed the full post-purchase onboarding pipeline and client communication from deposit to arrival. Coordinated complex travel logistics across global timezones and maintained digital content and real-time schedules.
Shift Operations Coordinator
Various Hospitality Businesses
Jan 2009 - Dec 2026 (17 years 11 months)
Excelled in high-volume, cross-functional settings, triaging shifting priorities under tight timelines. Worked seamlessly with internal teams to ensure flawless real-time operational execution.
Customer Service Representative
iA Financial Group
Jan 2021 - Dec 2022 (1 year 11 months)
Managed high-volume email and phone inquiries, ensuring clear and professional client communication. Translated dense policy plans into customer-friendly language and guided clients through claim submissions.
Travel Consultant
Expedia Cruiseship Center
Jan 2017 - Dec 2019 (2 years 11 months)
Utilized proprietary booking engines, CRMs, and G-Suite tools to manage complex global itineraries. Managed client profiles, processed secure payments, and maintained accurate file archives.
Education
Degrees, certifications, and relevant coursework
Université du Québec à Montréal
Bachelor of Business Management, Tourism & Hospitality
2010 - 2014
Bachelor of Business Management in Tourism and Hospitality from Université du Québec à Montréal, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
ThailandAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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