Open to opportunities

Sona Sara John

@sonasarajohn

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Experienced LMS professional with 15 years in client servicing.

India

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What I'm looking for

I seek a role that fosters growth, values collaboration, and emphasizes innovative training solutions.

I am a dedicated LMS professional with 15 years of diverse experience in Learning Management Systems. My expertise encompasses multi-language product testing and global client query resolution, with a strong focus on enhancing business and financial processes. I excel in liaising with both internal and external teams to ensure effective planning, delivery, and financial transactions.

Throughout my career, I have successfully coordinated online training programs and demonstrated exceptional communication and problem-solving abilities. My proactive approach and attention to detail have enabled me to handle multiple tasks efficiently, contributing significantly to the success of my teams and organizations.

Experience

Work history, roles, and key accomplishments

Current

Manager – LMS Administration

Current

Schneider Electric Systems India Private Limited

Mar 2019 - Present (6 years 2 months)

Oversees LMS operations, including platform setup, content management, and user management. Responsible for training material development and providing L2 support for Cornerstone LMS. Engages in customer relationship management and team leadership to enhance training delivery.

LMS Cornerstone Content Management Customer Relationship Management Training Development Team Leadership L2 Agile Methodologies System Configuration

Sr. Principal Consultant

Bahwan CyberTek Consulting

May 2017 - Oct 2018 (1 year 5 months)

Provided virtual training on SABA cloud application functionality to local administrators. Focused on enhancing digital transformation solutions in predictive analytics and digital experience.

Digital Transformation Predictive Analytics Client Servicing Training Delivery Customer Engagement System Configuration Stakeholder Management Saba Cloud

Sr Training Coordinator

Expertus InfoTech Pvt. Ltd

Jun 2016 - Jan 2017 (7 months)

Managed course and class event logistics, including catalog management and support for SUMTOTAL and SuccessFactors users. Generated operational reports and coordinated training logistics.

Catalog Manager Help Desk Support SuccessFactors Client Communication Event Management

Sr Officer

Standard Chartered Bank

Apr 2007 - Aug 2013 (6 years 4 months)

Managed SCORM packages and coordinated various banking transactions. Responsible for generating sales reports and managing customer service escalations.

SCORM Banking Operations Customer Service Sales Reporting Data Management Escalation Management Team Coordination

Education

Degrees, certifications, and relevant coursework

Stella Maris College

Bachelor of Arts, Sociology

Completed a Bachelor of Arts in Sociology, focusing on the study of social behavior, institutions, and structures. Developed critical thinking and analytical skills through various projects and research.

Stella Maris College

MBA, Customer Relationship Management

Pursued an MBA with a specialization in Customer Relationship Management, emphasizing strategies for managing customer interactions and enhancing customer satisfaction.