Open to opportunities

Sonali Kute

@sonalikute

Message

I’m a Product Operations Specialist managing enterprise SaaS lifecycles, releases, and vendor-driven upgrades.

India

Message

What I'm looking for

I want to continue in enterprise SaaS product operations where I can own releases and lifecycle activities end-to-end, collaborate with vendors and global stakeholders, and improve stability through strong UAT, change management, and incident resolution.

I’m a Product Operations Specialist with 2+ years of experience managing enterprise SaaS applications, supporting product lifecycle activities, and coordinating releases. I operate across release evaluation, impact assessment, testing, UAT, change approvals, and production rollout for 25+ enterprise applications, while aligning global business users, technical teams, and third-party vendors.

I also strengthen reliability through structured validation and operational discipline. I improved release quality with a 35% reduction in post-production defects, increased SLA compliance by 20%, and supported resolution of a critical global issue by contributing to closure of 500+ tickets within two days, using tools and practices like Jira, ServiceNow, and ITIL.

Experience

Work history, roles, and key accomplishments

Current

Associate Software Engineer

Current

Bosch Global Software Technologies Private Limited

Jan 2024 - Present (2 years 6 months)

Managed operational lifecycle for 25+ enterprise SaaS applications for global business users, coordinating vendor releases, upgrades, UAT/validation, change approvals, and production rollouts. Improved release quality by reducing post-production defects by 35%, increased SLA compliance by 20%, and supported closure of 500+ tickets within two days.