Jaya Tyagi

I’m a client-focused Associate Product Consultant and Operations Analyst with 4 years of experience supporting global clients across SaaS, technical operations, and service delivery environments. I’m known for high accuracy, strong communication, and consistent KPI achievement in high-volume support roles.

In my current role at Cvent, I act as the primary point of contact for global hotels and event organizers using the Cvent Supplier Network. I deliver 90% phone and email product support—troubleshooting, consulting, and providing live product training to improve client adoption and group business performance.

Previously at IBM, I managed end-to-end service requests for global technology clients (including Cisco, Lenovo, JPMC, and Apple), while verifying contract entitlements and ensuring strict SLA compliance. I generated operational performance reports, coordinated vendor and internal escalations, and developed SOPs, training documentation, and onboarding materials for platform integrations.

I bring a continuous-improvement mindset—reducing partner onboarding time by 30% through structured documentation and improving case resolution accuracy by 15% via proactive data validation. I also enjoy transforming feedback and operational insights into better workflows for both partners and customers.