Open to opportunities

sonali BN

@sonalibn

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Dynamic leader with expertise in telecom, FMCG, and real estate.

India

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What I'm looking for

I seek a role that fosters growth, innovation, and strong team collaboration.

I am a dynamic and results-oriented leader with over 16 years of extensive experience in team leadership, customer service, operations management, and strategic business development. My career has been marked by a proven track record of driving growth and profitability in service industries, particularly in telecom, FMCG, real estate, and the relocation sector. I excel in building high-performing teams, cultivating client relationships, and delivering innovative solutions that meet diverse business needs.

Currently, I serve as the Head of New Business Development and Customer Service Operations at IOS Relocations International Pvt Ltd in Mumbai. In this role, I have successfully mentored and developed teams, implemented standard operating processes, and enhanced customer engagement strategies. My efforts have led to significant revenue growth and improved service delivery. I am passionate about market analysis and have a keen ability to identify emerging trends and opportunities, which has allowed me to establish strong partnerships and expand service footprints both domestically and internationally.

Experience

Work history, roles, and key accomplishments

Current

Head - New Business Development and Customer Service Operations

Current

IOS Relocations International Pvt Ltd

Oct 2021 - Present (3 years 7 months)

Dynamic leader with over 16 years of experience in team leadership, customer service, and operations management. Currently overseeing new business development and customer service operations, focusing on enhancing performance and driving revenue growth in the relocation industry.

Team Leadership Customer Service Operations Management Business Development Market Analysis Client Relationship Management Process Improvement

Property Solutions Manager

Right Connect Property Solutions

Jan 2016 - May 2019 (3 years 4 months)

Managed property solutions and client relationships, focusing on the real estate market. Developed strategies to enhance service delivery and client satisfaction.

Property Management Client Relationship Management Market Analysis Sales Strategies Customer Service Team Collaboration Real Estate Operational Excellence Communication Skills

Sales and Marketing Executive

Britt WorldWide India Ltd.

Jul 2012 - Jun 2015 (2 years 11 months)

Focused on sales and marketing initiatives for a global brand. Developed marketing strategies and engaged with clients to drive sales growth.

Sales Strategies Market Development Client Engagement Communication Skills Team Collaboration Market Research Customer Service Strategic Planning Relationship Management

Telecom Operations Manager

Reliance Communications Ltd.

Jul 2004 - Jan 2011 (6 years 6 months)

Managed operations in the telecom sector, focusing on customer service and operational efficiency. Led teams to improve service delivery and client satisfaction.

Operations Management Customer Service Team Leadership Process Improvement Telecom Client Relationship Management Strategic Planning Market Analysis Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

K.J. Somaiya Institute Of Management

Master's in Marketing Management, Marketing Management

2006 - 2008

Completed a Master's degree focusing on Marketing Management, which involved in-depth studies of marketing strategies, consumer behavior, and market analysis.

Symbiosis Institute of Management

PGDBA in HR and Operations, Human Resources and Operations

2006 - 2006

Pursued a Post Graduate Diploma in Business Administration with a specialization in HR and Operations, focusing on organizational behavior and operational efficiency.