SB
Open to opportunities

sonali BN

@sonalibn

Dynamic leader with expertise in telecom, FMCG, and real estate.

India
Message

What I'm looking for

I seek a role that fosters growth, innovation, and strong team collaboration.

I am a dynamic and results-oriented leader with over 16 years of extensive experience in team leadership, customer service, operations management, and strategic business development. My career has been marked by a proven track record of driving growth and profitability in service industries, particularly in telecom, FMCG, real estate, and the relocation sector. I excel in building high-performing teams, cultivating client relationships, and delivering innovative solutions that meet diverse business needs.

Currently, I serve as the Head of New Business Development and Customer Service Operations at IOS Relocations International Pvt Ltd in Mumbai. In this role, I have successfully mentored and developed teams, implemented standard operating processes, and enhanced customer engagement strategies. My efforts have led to significant revenue growth and improved service delivery. I am passionate about market analysis and have a keen ability to identify emerging trends and opportunities, which has allowed me to establish strong partnerships and expand service footprints both domestically and internationally.

Experience

Work history, roles, and key accomplishments

IL
Current

Head - New Business Development and Customer Service Operations

IOS Relocations International Pvt Ltd

Oct 2021 - Present (3 years 8 months)

Dynamic leader with over 16 years of experience in team leadership, customer service, and operations management. Currently overseeing new business development and customer service operations, focusing on enhancing performance and driving revenue growth in the relocation industry.

Education

Degrees, certifications, and relevant coursework

KM

K.J. Somaiya Institute Of Management

Master's in Marketing Management, Marketing Management

2006 - 2008

Completed a Master's degree focusing on Marketing Management, which involved in-depth studies of marketing strategies, consumer behavior, and market analysis.

SM

Symbiosis Institute of Management

PGDBA in HR and Operations, Human Resources and Operations

2006 - 2006

Pursued a Post Graduate Diploma in Business Administration with a specialization in HR and Operations, focusing on organizational behavior and operational efficiency.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
sonali BN - Head - New Business Development and Customer Service Operations - IOS Relocations International Pvt Ltd | Himalayas