Sonakshi Rawat
@sonakshirawat
Senior NOC Engineer at HCL Tech monitoring AJG Gallagher’s network infrastructure with SCOM, ORION, Dynatrace, and Splunk.
IndiaWhat I'm looking for
At HCL Tech, I monitor and manage network infrastructure for AJG Gallagher using tools including SCOM, ORION, Dynatrace, and Splunk. I also provide support and troubleshooting for network issues.
On command center work for McLaren, I monitored incidents, created tickets, handled bridge calls, and coordinated with internal teams and vendors. I also worked with AS400 monitoring, tape library inventory and rotation, and system backups and recoveries.
Earlier, I worked as a Client Support Associate at GATIKWE PVT LTD, troubleshooting customer hardware and software issues and providing Level 1 application and monitoring support. I also worked as an Assistant Teacher at Shree Gajanan Institute, teaching MSCIT and TALLY.
Experience
Work history, roles, and key accomplishments
Monitors and manages network infrastructure for AJG Gallagher using various tools. Provides 24/7 support and troubleshooting for network issues and collaborates with cross-functional teams.
Client Support Associate
GATIKWE PVT LTD
May 2019 - Jan 2021 (1 year 8 months)
Worked as a customer associate, resolving issues by researching documentation and troubleshooting hardware and software related issues. Provided level 1 support to applications and monitoring.
Assistant Teacher
Shree Gajanan Institute
Dec 2016 - Apr 2019 (2 years 4 months)
Worked as an accountant and assistant teacher for MSCIT and TALLY.
Education
Degrees, certifications, and relevant coursework
Nagpur University
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration (BBA) from Nagpur University in 2015.
Maharashtra State Board
Higher Secondary Certificate, General Studies
Completed Higher Secondary Certificate (HSC) from Maharashtra State Board in 2011.
Central Board of Secondary Education
Secondary School Certificate, General Studies
Completed Secondary School Certificate (SSC) from CBSE in 2008.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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