Open to opportunities

Sola Oris

@solaoris

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Network professional with 15+ years delivering enterprise network support, projects, and service delivery.

Nigeria

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What I'm looking for

I seek a senior network role coordinating service delivery and projects at a client-focused company, emphasizing SLA-driven operations, technical leadership, and growth.

I am a network professional with over 15 years of diverse experience managing enterprise network support, projects, and service delivery across Lagos, Nigeria. I have progressed from hands-on network and electrical engineering roles to leadership positions driving customer retention and SLA compliance.

In senior roles I led Enterprise Support, Project, and Customer Service units, coordinated change management, and collaborated with sales and engineering teams to design and deliver WAN/LAN solutions. I regularly managed monitoring systems such as PRTG, Cambium CnMaestro, and U-2020 to sustain service quality.

As Service Delivery Coordinator I oversee projects from survey through delivery, prepare quotes, maintain trackers, and update stakeholders to ensure smooth operational progression and timely activations. I also have experience in Linux system administration and network design from consultancy and earlier engineering positions.

My notable achievements include automating processes to maintain customer SLAs and achieving 85% customer retention during a technology migration from WiMAX to LTE. I seek roles where I can apply my technical depth, project coordination skills, and customer-focused approach to improve network reliability and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Coordinator

Current

Cobranet Ltd

May 2024 - Present (1 year 9 months)

Coordinate service delivery from survey to activation, prepare quotes and weekly status reports, and maintain trackers and contract filing to ensure timely project completion and client satisfaction.

Service Delivery Project Coordination Reporting Quoting Client Relationship Management

Network Consultant

Assure Information Systems

Mar 2023 - Apr 2024 (1 year 1 month)

Designed and managed corporate information system networks and performed Linux system administration to support enterprise infrastructure and operations.

Linux System Administration Troubleshooting Documentation

Head, Enterprise Customer Service

Swift Networks Limited

Mar 2020 - Feb 2023 (2 years 11 months)

Led enterprise customer service, implemented QoS improvements and automated processes to maintain SLAs, achieving 85% customer retention during migration from WiMAX to LTE.

Customer Service Leadership QoS Monitoring PRTG Cambium CnMaestro SLA Management Customer Retention Change Management

Head, Enterprise Support & Project

Swift Networks Limited

Oct 2018 - Feb 2020 (1 year 4 months)

Managed enterprise support and projects, approved implementations, coordinated change management, and conducted remote verifications and stakeholder/vendor meetings for WAN/LAN deployments.

Project Management Enterprise Support Change Management Vendor Management

Customer Care & Enterprise Support

Swift Networks Limited

Nov 2007 - Oct 2010 (2 years 11 months)

Provided first- and second-level support using remote tools, managed incidents in Helpdesk/CRM, monitored SLAs, and advised customers on suitable products to meet their needs.

Telnet SLA Incident Management Helpdesk Audit

Network / Electrical Engineer

Various Employers

Aug 2003 - Nov 2007 (4 years 3 months)

Designed and supported electrical power backup solutions, installed and managed corporate intranet/internet and LAN/WAN networks across multiple roles at Soltan Security, Ashar, Infonet, and IHS.

Electrical Systems LANs & WANs BTS Rectifier Maintenance

Assistant Electrical Officer

Sokoto Rima River Basin Development Authority

May 2001 - May 2002 (1 year)

Maintained electrical control panels and managed power source changes for irrigation infrastructure as part of NYSC service, ensuring continuity of supply across local towns.

Electrical Maintenance High Power Circuit Troubleshooting Field Operations

Education

Degrees, certifications, and relevant coursework

Federal Polytechnic, Ado-Ekiti

Higher National Diploma, Electronics/Telecommunication Engineering

Activities and societies: H.N.D. Project: 3-way, 300 watts loudspeaker with Gain Control

Completed Higher National Diploma in Electronics/Telecommunication Engineering with a final project designing a 3-way, 300-watt loudspeaker with gain control.