Open to opportunities

aymane kartou

@aymanekartou

Message

Motivated customer support professional with IT support experience.

Germany

Message

What I'm looking for

I am looking for a role in a dynamic support team where I can leverage my customer service and IT support skills.

I am a motivated and service-oriented customer support professional with over one year of experience at AnyTech365, where I provided high-quality support in both German and English. My role involved assisting clients with technical troubleshooting and general inquiries, showcasing my fast learning and problem-solving mindset.

Throughout my career, I have developed strong communication skills and a keen ability to resolve issues efficiently. I have experience in hospitality as a receptionist, where I welcomed guests and managed reservations. Currently, I am based in Germany and actively seeking new opportunities to contribute my skills in a dynamic support team.

Experience

Work history, roles, and key accomplishments

German IT Support

AnyTech365

Jan 2021 - Dec 2023 (2 years 11 months)

Assisted German-speaking customers with software, hardware, and connectivity issues. Troubleshot system errors, software bugs, and device malfunctions efficiently. Solved issues through tools like TeamViewer and AnyDesk to provide real-time support.

Troubleshooting Communication Customer Service Diagnostics Teamwork Problem Solving

Receptionist

Hotel Dreiklang

Jan 2021 - Dec 2023 (2 years 11 months)

Welcomed guests, verified reservations, processed payments, and assigned rooms. Answered customer questions about availability, pricing, and hotel services in person, via phone, or email.

Customer Service Reserving Payment Processing Guest Service Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Anytech365

High school Diploma, IT support

Global cybersecurity Elmshoen Berufschule

Hospitality and Hotel management, Business and Management

Maintained confidentiality and protected customer data in all interactions. Explained technical solutions to non-technical users. Followed up with customers to ensure issue resolution and satisfaction.