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Sofi Bernal

@sofibernal

I grow U.S.–Mexico cross-border freight accounts through transportation expertise, carrier sourcing, and consultative sales.

United States

Message

What I'm looking for

I'm looking to grow in logistics, account management, or business development, using my U.S.–Mexico cross-border transportation knowledge, customer relationship skills, and operational problem-solving to deliver competitive freight solutions.

At TQL, I manage and grow customer accounts with domestic and U.S.–Mexico cross-border transportation needs, delivering customized freight solutions across FTL, LTL, intermodal, drayage, and international transportation.

I've set Mexico Division records for fastest weekly brokerage-revenue growth and fastest achievement of $40,000 in revenue. I negotiate rates, source carrier capacity, navigate Mexico-specific customs and border requirements, and coordinate time-sensitive shipments with teams in the U.S. and Mexico.

My business, marketing, management, and international business background supports my work in market analysis, prospecting, customer relationships, and new-business development. I'm fluent in English and Spanish and enjoy sharing knowledge about Mexico operations and cross-border processes.

Experience

Work history, roles, and key accomplishments

Current

Mexico Account Representative

Current

TQL

Jun 2025 - Present (1 year 3 months)

Manage and grow a portfolio of customers with domestic and cross-border transportation needs throughout the U.S. and Mexico. Drive new business through targeted prospecting and negotiate transportation rates while sourcing carrier capacity.

Cross Border Transportation FTL LTL Intermodal Drayage International Transportation Carrier Sourcing Freight Pricing Capacity Analysis Shipment Coordination Account Management Negotiation Business Development Market Analysis Customer Relationship Management CRM Excel PowerPoint Microsoft Office

Server

Osteria del Corso

Sep 2023 - Dec 2024 (1 year 3 months)

Worked effectively in a high-volume environment requiring customer service, problem-solving, prioritization, teamwork, and attention to detail.

Customer Service Problem Solving Prioritization Teamwork Attention To Detail

Sales Intern

Cvent

Jun 2024 - Aug 2024 (2 months)

Conducted market research and prospect analysis to identify potential business opportunities. Supported lead-generation and customer-outreach initiatives while maintaining CRM data and assisting with sales reporting.

Market Research Prospect Analysis Lead Generation Customer Outreach CRM Sales Reporting Client Meetings Product Knowledge Presentation Skills

Server

Fox and Falcon

Jan 2023 - May 2024 (1 year 4 months)

Worked effectively in a high-volume environment requiring customer service, problem-solving, prioritization, teamwork, and attention to detail.

Customer Service Problem Solving Prioritization Teamwork Attention To Detail

Server

Taco Zocalo

May 2021 - Jul 2022 (1 year 2 months)

Worked effectively in a high-volume environment requiring customer service, problem-solving, prioritization, teamwork, and attention to detail.

Customer Service Problem Solving Prioritization Teamwork Attention To Detail

Customer Service Clerk

Walgreens

Jun 2020 - Jul 2021 (1 year 1 month)

Assisted customers with product and pharmacy-order inquiries, transactions, and service concerns. Supported front-end operations and customer-service team performance.

Customer Service Transaction Pharmacy Orders Front End Operations Team Support

Education

Degrees, certifications, and relevant coursework

Seton Hall University

Bachelor of Science, Business Administration

Bachelor of Science in Business Administration with a focus on Marketing and Management, including an International Business minor and a concentration in Western Europe.