Open to opportunities

Sofía Rondón

@sofarondn

PMP-certified Product Owner and Project Manager delivering integration-heavy software; I build AI-driven automation that accelerates delivery.

Colombia

Message

What I'm looking for

I’m looking for remote opportunities where I can lead product requirements and delivery with balanced, high-accountability teams—especially collaborative environments that value OKRs, risk transparency, and continuous improvement.

I’m a PMP-certified Product Owner and Project Manager with almost 5 years of experience delivering software projects in software development, banking, and integration-heavy environments. I’ve built and deployed 4+ AI agents and multiple AI assistants that reduced functional specification writing time by ~95%, and I implemented automation that cut onboarding time by over 80%. I also maintain a consistent delivery record of 100% OKR compliance, 100% on-time delivery, and 0% unidentified risks across my managed projects.

Across Agile, Scrum, SAFe, Scrum@Scale, Kanban, Lean, and hybrid approaches, I lead requirements elicitation, backlog refinement, and discovery/problem framing while aligning engineers, architects, POs, and stakeholders in English and Spanish. At Sofka Technologies, I’ve led multi-stakeholder delivery as Program Manager/Agile Coach and as Scrum Master/Product Owner, guiding teams from inception to production and using tools like Jira and Azure DevOps to drive execution and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Coach & Project Manager

Current

Sofka Technologies

Jan 2024 - Present (2 years 3 months)

Achieved 100% OKR compliance across managed initiatives and built/deployed 4+ AI agents and assistants, reducing functional specification writing time by ~95%. Implemented non-AI automation that cut onboarding time from 6 hours to 1 hour and led requirements elicitation for a fixed-price client project using AI to accelerate discovery and scope definition.

AI Agents Prompt Engineering Functional Specifications OKRs Process Automation Stakeholder Management Coaching

Program Manager & Agile Coach

Sofka Technologies

Jan 2023 - Jan 2024 (1 year)

Delivered 100% on-time program delivery across up to 4 concurrent projects and facilitated product delivery for a banking offering in the market. Defined and tracked OKRs/KPIs at program level and coordinated requirements definition with product owners, engineers, and solution architects across distributed teams.

Program Management Agile Coaching OKRs Banking Product Delivery Stakeholder Management Requirements Definition

Scrum Master & Product Owner

Sofka Technologies

Jan 2021 - Jan 2023 (2 years)

Led a 10+ person team from inception to production release and maintained 0% unidentified risks by anticipating, documenting, and incorporating them into decisions. Wrote/refined user stories and acceptance criteria, documented product flows with Draw.io, and coordinated delivery within Azure DevOps CI/CD environments.

Scrum Product Ownership User Stories Acceptance Criteria Functional Specifications Risk Management Azure DevOps

Financial Risk & Compliance Intern

Grupo Enel

Jan 2019 - Jan 2020 (1 year)

Performed financial risk analysis to identify credit risks and ensure compliance with SOX controls, delivering 100% of assigned responsibilities. Managed financial reports and structured data documentation in SAP.

Financial Risk Analysis Credit Risk Management SOX Compliance Financial Reporting Documentation Compliance Management

Customer Service Representative

Teleperformance

Jan 2021 - Present (5 years 3 months)

Achieved 100% of assigned sales, retention, and product loyalty KPIs while providing customer support in English and Spanish. Applied negotiation techniques to support retention and maintain client loyalty targets.

Customer Support Client Retention Sales KPIs Negotiation Customer Service Performance