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Cindy Paola Gutierrez Berdugo

@cindypgutierrez

Agile Project Manager | Scrum Master | AI-Driven Delivery | Bridging Business & Tech | Jira • Agile • Technical Background

Colombia

Message

What I'm looking for

I’m looking for a role where I can lead Agile delivery in complex environments, helping teams bring structure, improve processes, and align product and engineering. I enjoy building high-performing teams and driving consistent, high-quality delivery. I also value opportunities to work on impactful digital products and continue growing professionally.

Agile Project Manager / Scrum Master with a strong technical background, experienced in leading software delivery in complex and evolving environments. I specialize in bridging business and technology, helping teams move from ambiguity to structured, value-driven delivery through clear prioritization, aligned backlogs, and effective collaboration. My experience includes supporting product definition, coaching teams and Product Owners, and improving delivery by combining Agile practices with a deep understanding of technical constraints and architecture. I also explore and apply AI tools to enhance Agile workflows, including backlog management, reporting, and team efficiency. Currently open to opportunities in Agile Project Management, Scrum Master, or Delivery roles.

Experience

Work history, roles, and key accomplishments

Scrum Master

Traffic Tech

Sep 2025 - Apr 2026 (7 months)

Led Agile delivery for a software modernization initiative (TMS + CRM), driving Scrum adoption from scratch and transforming an AI-generated backlog (800+ user stories, 90+ epics) into a prioritized, business-aligned plan. Improved sprint velocity through structured planning and enabled MVP-ready CRM+TMS delivery while coordinating ceremonies, adapting Scrum→Kanban for DevOps, and mitigating key d

Scrum Agile Delivery Backlog Management Sprint Planning Stakeholder Management Kanban (DevOps)Risk Mitigation AI Assisted Backlog Structuring

Project Manager

Globant

Sep 2021 - Sep 2025 (4 years)

Led Agile cross-functional teams (20+ people) delivering critical technology projects, managing end-to-end delivery, risks/dependencies, and stakeholder alignment. Oversaw 24/7 production support with SLA compliance and handled financial control (revenue forecasting, billing, P&L/bonuses) using ServiceNow dashboards and executive reporting.

Project Management Stakeholder Management SLA Management Financial Control Capacity Planning

Software Engineer

Globant

Nov 2016 - Aug 2021 (4 years 9 months)

Contributed to the development and maintenance of enterprise solutions for high-profile clients, supporting analysis, implementation, testing, and scalable application delivery. Served as technical lead, helping define technical architecture and improve delivery quality and efficiency during development cycles.

Software Engineering Enterprise Application Development Technical Architecture Testing & Quality Assurance Technical Leadership Scalable Systems

Web Apps Administrator

Indra

Aug 2011 - Aug 2016 (5 years)

Managed web applications and provided operational support for enterprise clients, ensuring service continuity, performance, and compliance with service requirements. Streamlined workflows through automation and documentation and delivered functional guidance to help end users optimize internal platform usage.

Performance Monitoring Operational Support Workflow Automation end user support