Sofía Carrillo Solano

• Built the Costa Rica partner network from the ground up, prospecting and securing agreements with 20+ international universities and 30+ hotels, transportation providers, activity operators, and other local partners.
• Managed the partnership pipeline in Pipedrive, moving prospects from initial outreach through negotiation, onboarding, and ongoing relationship management.
• Converted early conve

• Coordinated delivery of 30+ international programs annually, working cross-functionally with universities and 35+ hotels, transportation providers, and local organizations across Costa Rica.
• Managed supplier contracts, budgets, payment schedules, and partner communications across multiple simultaneous programs.
• Maintained partner and program data in HubSpot to support outreach, relationship

• Designed tailor-made travel experiences for international travelers, managing itineraries, reservations, and supplier relationships.
• Ensured high-quality guest experiences by working closely with hotels, transportation providers, and tour operators, maintaining a 98% satisfaction rate.
• Maintained clear communication with internal teams, suppliers, and clients to ensure accurate and timely co

• Delivered exceptional guest experiences by providing personalized service and resolving inquiries efficiently.
• Coordinated with multiple departments to ensure smooth daily operations and a high standard of service.
• Managed guest requests, reservations, and operational communications while maintaining accuracy and attention to detail.
• Built positive relationships with guests by anticipating

• Supported restaurant operations in a high-volume resort, helping deliver an outstanding dining experience for guests from around the world.
• Collaborated with servers and kitchen staff to keep service running smoothly during busy shifts.
• Adapted quickly to a fast-paced environment while maintaining high standards of service and teamwork.
• Contributed to creating a welcoming and enjoyable exp

• Welcomed travelers from around the world, supporting the check-in and check-out experience while creating a friendly and positive first impression.
• Assisted with front desk operations, reservations, and guest communications in a dynamic hospitality environment.
• Collaborated with on-site teams to ensure guests had a smooth and enjoyable stay.
• Helped foster the community-driven atmosphere th

This program conceptualizes tourism in rural environments as a space for research and work, particularly focused on the disciplinary areas of tourism, business, environment, and human development. The program's objective is “to train professionals, through the integrated action of teaching, research, outreach, and social action, who are capable of planning tourism spaces and projects with a clear

My journey in the Tourism industry has been an exciting academic and professional adventure, equipping me with the skills to navigate and manage the world of travel, hospitality, gastronomy, and entertainment. This multidisciplinary field has allowed me to develop expertise in destination management, customer service, marketing, culture and heritage, sustainable development, and business managemen

Academic semester abroad in Brighton, England, where I advanced my English proficiency from B2 to C1 through intensive language studies and full cultural immersion.