Open to opportunities

Wisdom Lion Ekeleme

@snrlion

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Digital Creative Specialist blending branding, digital marketing, and virtual customer support.

Ghana

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What I'm looking for

I’m looking for a role where I can combine data-driven digital marketing and design with seamless customer support—turning insights into campaigns, brand visuals, and optimized troubleshooting flows that improve CSAT, retention, and measurable growth.

I’m a Digital Creative Specialist with a multidisciplinary background spanning Graphic Design, Digital Marketing, and Virtual Customer Support. I build cohesive brand identities and marketing campaigns while staying hands-on with customer experience and troubleshooting.

In customer support, I resolved high-volume inquiries via chat, email, and phone, handled technical troubleshooting, billing, and account escalations, and de-escalated issues to protect user retention and satisfaction. I also logged CRM data in real time and optimized support workflows with a Wiki and external FAQ database.

In digital marketing, I execute end-to-end performance campaigns and refine targeting using KPI tracking. I improved website traffic by 45% through a data-driven UI/UX redesign for mobile responsiveness, managed a $250 campaign that generated 475 quality leads in 30 days, and built automated email workflows that improved re-engagement by 30%.

I combine visual storytelling with technical clarity—partnering with product and engineering teams to translate complex concepts into intuitive designs. I’m certified through Google Digital Garage, HubSpot Academy, Adobe (Photoshop), and Meta Blueprint, and I’m the type of teammate who turns strategy into measurable outcomes.

Experience

Work history, roles, and key accomplishments

Graphics Designing

Tunched Tech Ltd.

Jan 2022 - Jan 2025 (3 years)

Designed brand assets and cohesive visual identity style guides for digital and print platforms. Created high-converting social media, email, and ad visuals and collaborated with product and engineering teams to translate technical concepts into intuitive designs.

Visual Identity Design Style Guide Print Design Social Media Design Ad Creative Brand Identity Design Visual Identity Graphics Design Collaboration With Designers

Multi-Channel Support

Leroi FX

Jan 2020 - Jan 2022 (2 years)

Handled technical troubleshooting, billing questions, and account escalations for international customers. Updated client records in real-time to maintain accurate account information.

Technical Troubleshooting Billing Support Customer Support Customer Retention

Virtual Customer Support

Leroi FX

Jan 2019 - Jan 2020 (1 year)

Resolved high-volume international inquiries via chat, email, and phone. De-escalated issues and logged interactions in CRM to support retention and satisfaction.

Customer Support Chat Support Email Support Phone Support De escalation User Retention Customer Satisfaction CRM Data Entry

Campaign Management

ThinkGee Multimedia Ltd.

Jan 2013 - Jan 2017 (4 years)

Executed end-to-end performance marketing campaigns across Meta, Google, and LinkedIn. Developed data-driven social media and email marketing strategies and tracked KPIs to refine targeting and maximize ROI.

Performance Marketing Meta Ads Google Ads LinkedIn Ads Social Media Marketing Email Marketing KPI Tracking ROI Optimization

Systems & Support Optimization

Gee Imagery Ltd.

Built an internal Wiki and external FAQ database to streamline troubleshooting for common technical issues. Standardized saved replies and communication templates to reduce average ticket response time by 60%.

Customer Support FAQ Creation Troubleshooting Saved Replies Standardized Support Templates Ticket Response Time Optimization

Digital Marketing

Optimum Gadgets Ltd.

Managed a social media campaign with a stated $250 budget, generating 475 quality leads within 30 days. Developed automated email workflows to improve customer re-engagement.

Campaigns Lead Generation Budget Management Email Marketing Customer Engagement

Customer Support

Lion Dynasty FX

Provided customer support (details not specified in the source text).

Education

Degrees, certifications, and relevant coursework

Tunched Tech Ltd.

Graphics Designing, Graphic Design

2022 - 2025

Completed graphics designing studies from 2022 to 2025 at Tunched Tech Ltd.

Michael Okpara University of Agriculture (MOUAU)

Bachelor of Industrial Digital Marketer, Digital Marketing

2020 - 2022

Activities and societies: Executed end-to-end performance marketing campaigns across Meta, Google, and LinkedIn; developed data-driven social media and email strategies; tracked KPI performance using analytics to refine targeting and maximize ROI.

Bachelor program focused on digital marketing fundamentals including performance campaign execution and content strategy. KPI tracking and analytics were used to optimize targeting and improve ROI.