Snehlata Mewara

Handles international clients for eco-friendly paper bags, managing orders from initial contact to delivery. Identifies new clients, discusses pricing, and ensures timely production and delivery.

Managed domestic and international clients for gemstone and jewelry solutions, including client databases, marketing campaigns, and market research. Collaborated with production to ensure timely delivery and quality compliance.

Managed client relationships and business development, including CRM, administrative operations, and team leadership. Developed strategies to improve customer satisfaction and retention.

Conducted audits to ensure quality and validity of calls and chats, provided coaching to agents, and organized calibration sessions. Collaborated with operational management to identify performance trends.

Assisted customers with Microsoft product-related queries and solutions, and generated and nurtured leads via chat based on customer requirements.

Provided banking assistance to UK-based Barclays customers.

Provided technical support including Windows installation, troubleshooting, and software configuration.

Managed customer relationships and provided banking services over the phone.

Processed applications for credit cards and provided customer support.

Pursued a Master of Arts in Sociology through distance mode, focusing on advanced sociological theories and research methods.

Completed a Bachelor of Arts in Humanities, gaining a broad foundation in liberal arts and social sciences.

Completed higher secondary education under the CBSE board, preparing for undergraduate studies.

Completed senior secondary education under the ICSE board, building foundational academic skills.