SMSnehlata Mewara
@snehlatamewara
Dedicated Customer Relationship Marketing Manager with 9 years of experience.
IndiaWhat I'm looking for
I am a dedicated professional with 9 years of experience in management, quality assurance, and training. I am seeking a challenging position to leverage my strong organizational skills and ability to work effectively with people. With a proven track record of honesty, hard work, and leadership, I aim to contribute positively to the company's growth.
My experience includes managing domestic and international clients in the gemstone and jewelry sector, where I have successfully streamlined operations and enhanced client satisfaction. I am skilled in building and maintaining strong customer relationships, identifying new business opportunities, and optimizing internal processes to support organizational success. I thrive in collaborative environments, delivering strategic solutions that meet company objectives in competitive markets.
Experience
Work history, roles, and key accomplishments
Customer Relationship Marketing Manager
National Facets Gemstones Manufacturing Company
Nov 2024 - Present (7 months)
Currently managing domestic and international clients for gemstone and jewelry solutions. Responsibilities include overseeing marketing campaigns, managing client databases, and conducting market research to identify trends. Collaborates with production teams to ensure quality compliance and timely delivery.
Customer Relationship Manager
Welmont Preschool and Daycare
Apr 2024 - Nov 2024 (7 months)
Managed client relationships and drove business development efforts. Developed strategies to improve customer satisfaction and retention while actively managing key accounts to ensure high levels of satisfaction.
Quality Assurance Specialist
Teleperformance
Sep 2019 - Mar 2021 (1 year 6 months)
Conducted audits to ensure the quality of calls and chats, provided coaching to agents based on findings, and organized calibration sessions to maintain standards. Collaborated with management to identify performance trends.
Sales and Retention Representative
Teleperformance
Mar 2018 - Sep 2019 (1 year 6 months)
Assisted customers with Microsoft product-related queries and solutions while generating and nurturing leads via chat based on customer requirements.
Personal Banker
BARCLAYS
Mar 2017 - May 2018 (1 year 2 months)
Provided banking assistance to UK-based Barclays customers, ensuring high levels of service and support.
Technical Sales Associate
The Phone Support (Systweak)
Oct 2014 - Feb 2017 (2 years 4 months)
Provided technical support, including Windows installation, troubleshooting, and software configuration to customers.
Relationship Manager / Personal Banker
ADFC (HDFC)
May 2012 - Sep 2012 (4 months)
Managed customer relationships and provided banking services over the phone, ensuring customer satisfaction.
Process Associate
Genpact (National Australia Bank Credit Cards)
May 2011 - Apr 2012 (11 months)
Processed applications for credit cards and provided customer support, ensuring efficient service delivery.
Education
Degrees, certifications, and relevant coursework
University of Rajasthan
Master of Arts, Sociology
2013 - 2015
International College for Girls
Bachelor of Arts, Humanities
2007 - 2010
Sophia High School
Higher Secondary Certificate, Higher Secondary Education
2005 - 2007
Sophia High School
Senior Secondary Certificate, Senior Secondary Education
1993 - 2005
Availability
Location
IndiaAuthorized to work in
Job categories
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