Snehal Bhusal
@snehalbhusal
I deliver reliable healthcare application upgrades and enterprise technical support.
IndiaWhat I'm looking for
At Veradigm India, I perform EHR and Practice Management application and database upgrades across on-premise and hosted Azure environments, protecting system stability and minimizing downtime.
I plan and execute upgrades, validate applications before and after release, troubleshoot failures, and perform rollback procedures to restore functionality while maintaining data integrity. I also serve as a technical liaison between clients and internal teams to resolve issues within SLAs.
I've supported healthcare applications as a product SME, investigated EHR issues, and collaborated with product and engineering teams on defect resolution. I also bring technical support experience from TomTom, supporting UK and EMEA customers across navigation, automotive, and fitness products.
Experience
Work history, roles, and key accomplishments
Technical Consultant
Veradigm India Pvt Ltd
Jun 2023 - Jul 2026 (3 years 1 month)
Performed EHR and PM application and database upgrades on On-Premise and Hosted Azure environments, ensuring minimal downtime and system stability. Executed rollback procedures during upgrade failures and served as primary technical liaison between clients and internal teams.
Associate Support Consultant
Veradigm India Pvt Ltd
Sep 2021 - Jun 2023 (1 year 9 months)
Acted as product SME and primary point of contact to log, troubleshoot, and resolve US client issues related to EHR application. Collaborated with product and engineering teams to escalate defects and support issue resolution.
Technical Support Professional
TomTom India
Nov 2018 - Aug 2021 (2 years 9 months)
Assisted UK and EMEA customers with technical queries related to TomTom products via chats, calls, and emails while adhering to SLAs and AHT. Used RightNow, JIRA, Workday, and Zendesk for support operations.
Education
Degrees, certifications, and relevant coursework
Pravara Rural Engineering College
Bachelor of Engineering, Computer Science
2013 - 2017
Grade: 71%
Bachelor of Engineering in Computer Science from Pravara Rural Engineering College, Loni, from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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