Smitkumar Patel

I am a QA analyst and operations specialist with strong data analysis and automation experience, trained in coding and neuroscience fundamentals. I combine SQL, Tableau, Excel and Splunk with practical process-improvement skills to deliver reliable, scalable workflows.

At Yelp, I built backend moderator queues, authored SOPs, trained managers, and automated repetitive tasks—saving hours weekly per moderator and reducing manual work. I partnered with Trust & Safety, Product, and Engineering to design rule-based spam detection and validated IP-based protections to balance blocking and auto-rejection.

I produced biweekly management reports, prioritized engineering work with Jira, and supported users in Salesforce while coordinating with legal, cybersecurity, and content moderation teams. I also led QA for new features and contributed to go-to-market strategy through data analysis and moderator enablement.

Separately, I grew a stock analysis service to 250 clients and $100K revenue by automating analytic processes and leveraging trading platforms, demonstrating my ability to scale services, use analytics for product-market fit, and hand off operations cleanly.