Open to opportunities

Smith Hayward

@smithhayward

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Results-driven Business Analyst with a passion for data-driven insights.

United States

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What I'm looking for

I am looking for a role that values data-driven decision-making and offers opportunities for professional growth.

I am a results-driven Business Analyst with over 10 years of experience in requirements elicitation, process improvement, and cross-functional collaboration across tech, healthcare, and defense industries. My passion lies in improving operational efficiency and organizational impact through data-driven insights and stakeholder collaboration.

Throughout my career, I have successfully managed complex datasets and cross-departmental processes to identify outcome improvements and enhance the utilization of information assets. My experience includes roles as an Implementation Consultant and Senior Business Analyst, where I have led projects that significantly reduced resolution times and improved development cycles through innovative automation solutions.

Experience

Work history, roles, and key accomplishments

Freelance Data Analysis & ERP Services

Multiple Clients

Oct 2024 - Present (8 months)

Performed ETL for customer and vendor data from legacy ERP to cloud solution. Created new products in ERP and migrated data to Shopify. Built Shopify product pages including copywriting and image manipulation.

ETL ERP Systems Data Migration Shopify Copywriting Image Manipulation

Implementation Consultant

Unit4 Software

Apr 2022 - Present (3 years 2 months)

Supported clients as a solo consultant, reducing resolution times significantly. Utilized SQL for data troubleshooting. Developed internal workflows using Microsoft Teams and Power Automate. Collaborated with Product Management and Development on application improvements and features.

SQL Microsoft Teams Power Automate Workflow Automation Collaboration With Product Managers

Business Data Analyst

Self-Employed

Aug 2020 - Present (4 years 10 months)

Joined a project to improve accounting reconciliation. Partnered with Database Developers on dataflow mappings and data model documentation. Analyzed source data using Power BI. Dissected manual processes to identify automation opportunities using diagramming techniques.

Data Analysis Power BI Data Modeling Dataflow Automation Database Development Account Reconciliation

Senior Business Analyst

CVS Health

Jan 2018 - Present (7 years 5 months)

Led requirements elicitation, documentation, and analysis for pharmacy benefits applications using Agile. Developed an Excel VBA automation tool for requirement drafting, reducing development cycles. Mentored junior analysts and reviewed their work products.

Business Analysis Agile Methodology VBA Excel Automation Mentorship Work Product Review

Principal Consultant

Taleo / Oracle

May 2010 - Present (15 years 1 month)

Managed application requirements for Taleo Compensation Planning. Improved requirement gathering processes and documentation. Led deep-dive discovery projects for high-value prospects, leveraging thoroughness and relationship building.

Compensation Plans Process Improvement Documentation Discovery Customer Relationship Management Business Consulting

Implementation Consultant

Workstream, Inc.

Jul 2007 - Present (17 years 11 months)

Implemented Compensation Planning and Pay-for-Performance solutions through client needs assessment and technical configuration. Created detailed process workflow diagrams for current and future states to facilitate discussion of critical operations.

Compensation Plans

IT/Business Systems Analyst

Leonardo DRS

Apr 2002 - Present (23 years 2 months)

Performed requirement gathering, system analysis, and ERP module programming. Designed a data workflow from ADP HRIS to new HR systems. Provided technical support including web development, Excel VBA automation, and animation creation.

Requirement gathering Systems Analysis ERP Systems Web Development Excel Automation VBA