Sharai Brown
@sharaibrown
Business analyst specializing in data-driven transformation and ERP technology evaluation.
What I'm looking for
I am a results-driven business analyst with deep experience translating big data into strategic insights for large organizations, particularly in public services. I specialize in evaluating ERP technology, designing data maturity frameworks, and leading cross-functional teams through large-scale change.
My background includes customer experience transformation, SAP S/4HANA and Salesforce implementations, and independent contracting work that produced measurable cost savings and operational improvements. Notable achievements include influencing operational decisions at a major health system, recovering hundreds of millions in project value, and improving product discovery and recommendation relevancy for tens of thousands of users.
I bring a pragmatic, metrics-focused approach to change management, stakeholder engagement, and performance measurement, and I prioritize actionable recommendations and executive-ready communication to drive sustained organizational impact.
Experience
Work history, roles, and key accomplishments
Independent Contractor
Independent Contractor
Jan 2025 - Present (1 year 2 months)
Conducted operational and cost-benefit analyses for healthcare clients, uncovering a 1.7 cost-benefit ratio in a cardiac lab that informed leadership to delay expansion and prioritize training and supply cost controls.
Customer Experience Consultant
Alvarez & Marsal
Jan 2023 - Jan 2025 (2 years)
Led customer experience transformation for Fortune 500 clients, increasing product discovery by 56% and delivering $320.5M in cost savings via change control and program governance innovations.
Delivered change strategy and organizational transformation for SAP S/4HANA and Salesforce implementations impacting 100k+ users, eliminating M&A cost overruns and transitioning 370 users with readiness scores ≥4.8/5.
Managed cross-functional projects to optimize online brand performance, generated $12M in revenue through product alignment, and grew client annual contract value from $250K to $750K.
Education
Degrees, certifications, and relevant coursework
Columbus State University
Bachelor of Business Administration, Marketing
2015 - 2019
Activities and societies: Member, Delta Sigma Theta Sorority, Incorporated (2018 – Present)
Completed a Bachelor of Business Administration in Marketing with involvement in Delta Sigma Theta Sorority, focusing on marketing principles and business administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Skills
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