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Sharai Brown

@sharaibrown

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Business analyst specializing in data-driven transformation and ERP technology evaluation.

United States

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What I'm looking for

I seek roles where I lead data-driven transformation, influence strategy, collaborate cross-functionally, and deliver measurable operational and financial impact in mission-driven organizations.

I am a results-driven business analyst with deep experience translating big data into strategic insights for large organizations, particularly in public services. I specialize in evaluating ERP technology, designing data maturity frameworks, and leading cross-functional teams through large-scale change.

My background includes customer experience transformation, SAP S/4HANA and Salesforce implementations, and independent contracting work that produced measurable cost savings and operational improvements. Notable achievements include influencing operational decisions at a major health system, recovering hundreds of millions in project value, and improving product discovery and recommendation relevancy for tens of thousands of users.

I bring a pragmatic, metrics-focused approach to change management, stakeholder engagement, and performance measurement, and I prioritize actionable recommendations and executive-ready communication to drive sustained organizational impact.

Experience

Work history, roles, and key accomplishments

Current

Independent Contractor

Current

Independent Contractor

Jan 2025 - Present (1 year 2 months)

Conducted operational and cost-benefit analyses for healthcare clients, uncovering a 1.7 cost-benefit ratio in a cardiac lab that informed leadership to delay expansion and prioritize training and supply cost controls.

Cost Benefit Analysis Stakeholder Engagement Data Visualization Excel Reporting Healthcare Operations

Customer Experience Consultant

Alvarez & Marsal

Jan 2023 - Jan 2025 (2 years)

Led customer experience transformation for Fortune 500 clients, increasing product discovery by 56% and delivering $320.5M in cost savings via change control and program governance innovations.

Customer Experience Salesforce Marketing Cloud Data Modeling Change Management Smartsheet

Technology Consultant

Accenture

Jan 2021 - Jan 2023 (2 years)

Delivered change strategy and organizational transformation for SAP S/4HANA and Salesforce implementations impacting 100k+ users, eliminating M&A cost overruns and transitioning 370 users with readiness scores ≥4.8/5.

Change Management SAP S 4HANA Salesforce Jira Confluence Organizational Design

Business Analyst

The Home Depot

Jan 2019 - Jan 2021 (2 years)

Managed cross-functional projects to optimize online brand performance, generated $12M in revenue through product alignment, and grew client annual contract value from $250K to $750K.

Business Analysis QBRs Account Management Incident Management Data Analysis Customer Insights

Education

Degrees, certifications, and relevant coursework

Columbus State University

Bachelor of Business Administration, Marketing

2015 - 2019

Activities and societies: Member, Delta Sigma Theta Sorority, Incorporated (2018 – Present)

Completed a Bachelor of Business Administration in Marketing with involvement in Delta Sigma Theta Sorority, focusing on marketing principles and business administration.