Chantel Thompson

Led business analysis and strategy initiatives across multiple brands, partnering with executives and cross-functional teams to streamline operations and improve customer satisfaction through data-driven decision-making. Built KPI reporting and process improvements using SQL, MySQL, Power BI, and MS Access to enhance reporting accuracy and support forecasting and analytical insights.

Spearheaded the Sweet Job Spot brand by gathering requirements and analyzing workflows to support web and mobile-enabled solutions that help job seekers and small businesses achieve growth objectives. Managed delivery with contractors and used digital and customer feedback to adjust offers and improve outcomes.

Tracked and analyzed trends for C-suite and VP annual planning using spreadsheet data sources, internal databases, and CRM systems. Built dashboards with Oracle OBIEE 11g, VBA, and SQL, and created documentation for forecasting processes.

Acted as a JAD IT representative to determine feasibility of process improvements and application design, creating analytics reports to support data-driven decisions. Developed and maintained an MS Access database with ODBC connections, VBA, and ETL SQL queries, including Business Continuity Plan creation and management of an internal customer data project.

Supported senior enterprise project managers in a PMO central office by partnering with technical teams to define system requirements and participate in SDLC activities for web-based tool integration. Streamlined reporting using SQL Server, MS Access, and VBA, and helped evangelize adoption through training and educational modules.

Completed a Master’s program in Leadership at South University in Savannah, Georgia.

Completed Project Management Professional Development coursework at Georgia Institute of Technology in Atlanta, Georgia.

Earned a Bachelor of Science degree in Business Administration from Boston College in Chestnut Hill, Massachusetts.