Smitha User
@smithauser
Senior accounts receivable and subscription billing professional improving recurring revenue reporting and collections through cross-functional partnerships.
United StatesWhat I'm looking for
I’m a Senior Accounts Receivable Analyst focused on SaaS Subscription Operations, owning the end-to-end subscription lifecycle—from new subscriptions and auto-renewals to upgrades, downgrades, cancellations, and contract amendments.
I process recurring billing for license-based and subscription-based products, execute prorated billing adjustments, and support revenue recognition aligned with subscription terms and financial reporting standards. I’ve also maintained accurate recurring revenue reporting through ERP systems (NetSuite, Oracle AR), and I reduced aged receivables by 20% through proactive renewal follow-ups and a structured collections strategy.
Alongside subscription billing, I bring strong billing and customer support experience from high-volume invoice processing and discrepancy resolution, including unapplied cash resolution and account reconciliations. I’ve also worked as a Contractor Fraud Specialist / QA Fraud Specialist, reinforcing my commitment to regulatory compliance, data accuracy, and confidentiality—while still improving turnaround time and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Contractor & QA Fraud Specialist
U.S. Tech Solutions
Apr 2025 - Oct 2025 (6 months)
Reviewed documentation to ensure regulatory compliance and data accuracy while applying QA standards. Maintained confidentiality of sensitive information in support of fraud/QA review processes.
Billing & Customer Support Specialist
Apple Leisure Group
Apr 2024 - Oct 2024 (6 months)
Processed high-volume billing transactions and resolved invoice discrepancies. Assisted with unapplied cash and account reconciliations, collaborating cross-functionally to reduce billing request turnaround time and improve customer satisfaction.
Senior Accounts Receivable Analyst
Finastra Technologies
Mar 2021 - Feb 2023 (1 year 11 months)
Managed end-to-end SaaS subscription lifecycle for new subscriptions, renewals, upgrades/downgrades, cancellations, and contract amendments. Processed recurring and prorated billing, supported revenue recognition, maintained recurring revenue reporting in NetSuite/Oracle AR, and reduced aged receivables by 20%.
Billing Ops Manager (Online Support)
Ottila International
Jun 2008 - Apr 2018 (9 years 10 months)
Directed end-to-end billing operations including invoicing, reconciliations, and collections. Negotiated billing disputes, reduced DSO through improved collection efficiency, and implemented workflow improvements that reduced billing turnaround time by 30%.
Education
Degrees, certifications, and relevant coursework
Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration, Finance
Earned an MBA with a focus on Finance from NMIMS in Mumbai, India.
University of Mumbai
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce at the University of Mumbai.
The Japan Foundation
N5 (Japanese proficiency), Japanese
Completed Japanese training at N5 level through The Japan Foundation.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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