Smita Jathar
@smitajathar
Executive Assistant, business support,Customer Support Specialst professional with 9+ years optimizing workflows, reporting, and executive operations.
What I'm looking for
I’m an Executive Assistant and business support professional with 9+ years of experience in administration, customer service, data management, and process optimization. I focus on accuracy, confidentiality, and smooth operations in fast-paced environments.
As an Executive Assistant to the Managing Director at Barclays Global Service Center Private Limited, I supported executive leadership with calendar, email, and workflow management. I organized meetings and international team events, prepared agendas and PowerPoint decks, and handled purchase orders, vendor SOWs, and travel expenses using Concur and Ariba while staying aligned with compliance policies.
Before that, at Capgemini Technology Services, I worked as a Consultant (Customer Support Specialist), resolving customer inquiries and maintaining high standards for CRM accuracy and documentation. I supported financial data accuracy and reporting requirements, ensured procedural compliance (including VAT and billing), and escalated complex issues as needed before closing tickets.
In my current role as an Executive assistant /Administrative Office Manager at Bishop Tractor Sales & Services, I manage incoming communication and the Owner/CEO’s calendar, including meeting minutes and follow-through. I also run QuickBooks-based invoicing and expenses, process vendor invoices and purchase-order reconciliation, track payments and balances, support accounts payable/receivable, and keep records audit-ready.I am expert into using cloud software TEXADA,where in I create the work orders,invoice,purchase orders,do the Accounts Payables,closing of the account on daily basis,manage the Accounts receivables and GL Account as well.Answering calls of the customers,vendors and provide great customer service. I have typing speed of 50 W.P.M.I have excellent communication skills both written and verbal.I have strong organizational skills.I am responsible,love to take the ownership. I am people’s person and a multi-tasker.
Experience
Work history, roles, and key accomplishments
Administrative Office Manager
Bishop Tractor Sales & Services
Jun 2025 - Present (1 year 1 month)
Managed front-desk communications, owner/CEO calendar scheduling, travel arrangements, and meeting minutes. Handled invoicing, bills, purchase-order reconciliations, vendor payments, and QuickBooks bookkeeping while maintaining audit- and tax-ready records.
Executive Assistant
Barclays Global Service Center Private Limited
Jan 2018 - May 2024 (6 years 4 months)
Supported executive leadership with calendar, email, meeting/event planning, agendas, PowerPoint decks, and accurate meeting minutes. Processed purchase orders and vendor SOWs, managed travel expenses via Concur/Ariba, and maintained confidential reporting databases and shared drives.
Customer Support Consultant
Capgemini Technology Services India Ltd
Apr 2016 - Oct 2017 (1 year 6 months)
Provided customer support by diagnosing issues, resolving inquiries, and escalating complex problems to technical or management teams. Ensured accurate CRM records, validated financial data, and maintained compliance for VAT and billing requirements.
Education
Degrees, certifications, and relevant coursework
Savitribai Phule Pune University
Master of Commerce, Costs and Accounting
Completed a Master of Commerce with a focus on Costs and Accounting at Savitribai Phule Pune University.
Savitribai Phule Pune University
Bachelor of Commerce, Business Administration
Completed a Bachelor of Commerce in Business Administration at Savitribai Phule Pune University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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