Smangele Sibisi
@smangelesibisi
Customer Service Consultant at Gomma Gomma, handling client support across phone, email, and live chat.
South AfricaWhat I'm looking for
At Gomma Gomma, I handled client interactions across telephone, email, and live chat, and followed up with clients about renewals and service evaluations.
I documented inquiries and case outcomes in the system, troubleshot service issues using approved workflows, and processed client documentation, orders, and returns. I’m seeking to bring my customer support experience to a high-performance remote service environment.
Experience
Work history, roles, and key accomplishments
Customer Service Consultant
Gomma Gomma
Feb 2024 - Dec 2025 (1 year 10 months)
Managed incoming client interactions across telephone, email, and live chat, and conducted proactive outbound communications for renewals and follow-ups. Maintained precise metrics by meeting daily performance targets and documented inquiries accurately.
Education
Degrees, certifications, and relevant coursework
University of KwaZulu-Natal
Bachelor of Social Science, Social Science
Bachelor of Social Science degree from the University of KwaZulu-Natal, completed in 2019.
Gilonki Secondary School
Grade 12 (Matric), General
Grade 12 (Matric) from Gilonki Secondary School, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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