At Vicert, I oversee delivery across concurrent healthcare and AI engagements. I built the delivery operating model, including a Delivery Health Dashboard, layered reporting, and structured account health reviews.
I improved blended delivery margin from 40% to 60% through tighter engagement governance, clearer scope control, and AI-assisted reporting. I also introduced OKR-based delivery management and established escalation paths and performance tracking.
As Senior Project Manager at Orion Innovation, I managed concurrent software delivery engagements for clients including EY, Grange Insurance, Treez, and Honeywell. I led cross-functional teams through delivery programs and maintained 90% client retention.
Earlier at MERA, I managed delivery for a US-based client account and was promoted from Team Manager to Project Manager within six months. My work spans the full project lifecycle, from planning and scope management to risk, reporting, and client relationships.
