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Sladjana O'Horo

@sladjanaohoro

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Fraud analyst and CFE using SQL and fraud tools to stop scams, chargebacks, and risky card-not-present transactions.

United States

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What I'm looking for

I’m looking for a fraud-focused role where I can review and approve transactions using fraud tools and data, prevent scams and chargebacks, improve internal detection procedures, and collaborate with engineers to build stronger fraud software.

I’m a Certified Fraud Examiner (CFE) and fraud analyst who’s worked in eCommerce companies for 17+ years, working with many payment processors, third-party fraud research tools, and internal/external fraud software. I’ve handled chargebacks and used provided fraud tools to prevent scams and risky transactions.

At First Beat Media, I identified fraudulent accounts through examination of member entries, IP addresses, shared devices, and billing information, and I helped build an efficient internal fraud software. More recently, I’ve managed approval of online transactions for virtual products at Giftly.com and analyzed Card Not Present transactions at Clearsale for multiple clients, while improving internal tools and procedures.

Experience

Work history, roles, and key accomplishments

Current

Fraud Investigator

Current

Giftly.com

Oct 2021 - Present (4 years 10 months)

Managed approval of online transactions for virtual gift cards, searched for fraud patterns, and improved internal tools and procedures for detecting and preventing fraud.

Fraud Investigation

Fraud Analyst

Clearsale

Dec 2021 - May 2022 (5 months)

Analyzed and decided approval of Card Not Present transactions for multiple clients using internal software. Analyzed order groups for fraud patterns and shopping behaviors, met productivity goals, and assisted in training team members.

Fraud Analysis Card Not Present Productivity Training

Senior Fraud Detection Specialist

First Beat Media

Sep 2010 - Jul 2021 (10 years 10 months)

Identified fraudulent accounts through examination of member entries, IP addresses, shared devices, and billing information. Used fraud tools to prevent scams and chargebacks, processed refunds/cancellations, organized team-building events, and collaborated with programmers to build internal fraud software.

Fraud Detection IP Analysis Chargebacks Team Building Collaboration Software

Customer Service Team Leader

Abacus24-7

Jan 2005 - Sep 2010 (5 years 8 months)

Provided customer and technical support for 25+ company websites, launched auctions as eBay seller, managed company accounts on major online payment gateways, created and updated payment/shipping/return policies, and performed HR tasks including interviewing and recruiting.

Customer Service Technical Support eBay Payment Gateways Policy Creation HR Recruitment Interviewing