At Crawford Contractor Connection, I designed and deployed agentic AI workflows for internal lookup and routing, eliminating five hours of collective manual work per day. I also created automated Excel VBA tools and database-driven trackers that removed three to four hours of daily administrative work.
I led an operational change initiative that realigned teams to a specialized division model. I audited documentation, wrote workflows and training guides, and retrained coordinators, improving network compliance and SLA adherence.
As Client Coverage Management Coordinator, I engineered a Zip Code/County mapping tool with reference materials that eliminated manual lookups and accelerated coverage resolution. I also managed partner onboarding and coordinated contractor mobilization during catastrophe response events.
Earlier at Crawford Contractor Connection, I coordinated daily work order assignments and served as a point of contact for contractors and carrier representatives. At Publix Super Markets, I trained and supervised front-line teams and managed cash operations and financial reconciliation.
