At Hapag Lloyd Global Capability Center, I managed global process migrations across North America, Latin America, Europe, and Asia. The work included transition planning, resource readiness, risk mitigation, and governance for programs involving 145+ FTEs.
I delivered a Salesforce-based booking amendment migration involving approximately 250 FTEs, coordinating knowledge transfer and operational readiness while maintaining service levels and business continuity.
At United Arab Shipping Company, I directed the migration of Export and Import Documentation operations involving 47 FTEs across Jordan and the UAE. I also led the transition and establishment of a Shared Services Center, supporting workforce planning, training, SOP development, and SLA definition.
At Maersk Global Service Center, I led the migration of Import Documentation operations from Manila to Chennai and coordinated training, knowledge transfer, and operational stabilization. My certifications include Lean Six Sigma Practitioner, Certified Coach, Data Science: An Introduction, and IMO Handling Certification; PMP training is in progress.
