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Sivaiah Batula

@sivaiahbatula

ServiceNow Developer at CDI LLC, implementing ITSM modules and automating service delivery with Service Catalogs and Flow Designer.

United States

Message

What I'm looking for

I’m seeking to leverage my expertise in ITIL best practices and process governance to optimize ITSM processes, enhance service delivery, and drive operational excellence.

At CDI LLC, I implement ServiceNow ITSM modules, including Incident, Change, Problem, and Knowledge Management. I develop Service Catalogs and Flow Designer flows to automate user provisioning, access requests, and business service delivery.

Previously, I worked as a ServiceNow Consultant at Alcor Solutions. and Deloitte, enhancing ITSM processes, configuring platform features, and supporting upgrades, requirements gathering, and user acceptance testing.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

CDI LLC

Dec 2025 - Present (10 months)

Implemented ITSM modules and developed Service Catalogs, Workflows, and Flow Designer Flows. Managed platform upgrades, testing, and UAT cycles while ensuring ITIL best practices.

ServiceNow Incident Management Change Management Problem Management Knowledge Management Flow Designer Business Rules Script Includes UI Policies Client Script UI Actions Agile Azure DevOps UAT ITIL

ServiceNow Consultant

Alcor Solutions

Jun 2022 - Nov 2024 (2 years 5 months)

Collaborated with project owners on backlog management and feature delivery. Enhanced ITSM processes, created workflows and UI policies, and performed UAT.

ServiceNow Agile Jira Incident Management Change Management Release Management Client Script Business Rules Access Rule UI Policies Notifications UAT ITIL

ServiceNow Consultant

Deloitte

Jul 2021 - May 2022 (10 months)

Worked as a ServiceNow Administrator/Developer and Business Analyst. Created Record Producers, Workflows, and UI policies, and supported Agile delivery.