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RUMAANAH KHAN

@rumaanahkhan

Project coordination consultant at WITS ICT, supporting hybrid learning upgrades and the WebAgility website improvement initiative.

South Africa

Message

What I'm looking for

I’m interested in PMO operations, resource and capacity visibility, data quality, and evidence-based decision-making.

At WITS ICT, I coordinate technology-related project activities and support delivery against agreed timelines and requirements. I’ve helped coordinate technology integration for hybrid learning environments at Wits Business School and the School of Governance.

I also contribute to the WebAgility initiative with WITS ICT and the Marketing and VCO offices, supporting website improvements and responsiveness to changing business needs. I track actions, milestones, dependencies, and emerging issues to keep stakeholders informed.

At the University of the Witwatersrand, I support ICT service desk operations, including incident investigation, ticket records, and operational follow-up. I’m completing a BCom in Project Management through MANCOSA and hold ITIL 4 Foundation and CompTIA A+ certifications.

Experience

Work history, roles, and key accomplishments

Current

ICT Service Desk Consultant

Current

University of the Witwatersrand

Feb 2023 - Present (3 years 9 months)

Served as second-in-charge, supporting the Service Desk Manager with coordination and operational follow-up. Investigated incidents, coordinated with technical teams, and maintained accurate service records.

IT Service Management Incident Management Customer Support Escalation Management Documentation ITIL

ICT Intern – Endpoint Security Deployment

University of the Witwatersrand

Jul 2022 - Aug 2026 (4 years 1 month)

Coordinated antivirus deployment on infected machines across the WITS network to mitigate security threats. Supported endpoint remediation activities and project coordination for the Cybersecurity department.

Endpoint Security Antivirus Deployment Cybersecurity Project Coordination IT Operations

ICT Administrative Assistant

University of the Witwatersrand

Feb 2022 - Dec 2022 (10 months)

Provided administrative support to ICT General Managers and the CIO, coordinating calendars, meetings, and logistics. Maintained records, prepared documents, and processed expense reports.

Administrative Support Calendar Management Documentation Preparation Expense Reporting Data Entry Confidentiality

Administrative Clerk Intern

Adcorp

Jan 2020 - Dec 2020 (11 months)

Compiled reports from data and maintained organized physical and digital records. Supported bookkeeping activities and completed data entry and correspondence.

Data Entry Record keeping Bookkeeping Reporting Correspondence

Project Manager / Coordinator Consultant

University of the Witwatersrand

Sep 2024 - Present (2 years 2 months)

Coordinated technology-related project activities, supporting hybrid venue upgrades and the WebAgility initiative. Tracked project actions, milestones, dependencies, and issues to maintain delivery visibility.