Open to opportunities

Sinesipho SOXA

@sinesiphosoxa

Message

Detail-oriented analyst with a passion for customer service excellence.

South Africa

Message

What I'm looking for

I am looking for a role that emphasizes customer service and relationship building, with opportunities for growth.

I am a motivated and detail-oriented professional with strong communication and interpersonal skills, currently seeking to transition into a customer service role. My experience as an Analyst at Liberty Life has equipped me with the ability to manage inquiries and provide clear, accurate information to diverse stakeholders. I am dedicated to delivering exceptional service and building positive relationships.

During my tenure at Liberty Life, I responded to policy-related inquiries, ensuring accurate and timely resolution while maintaining detailed records to improve internal processes. I automated data processing workflows, reducing reporting time by 30% using SQL, Python, and Power BI. My collaboration with external stakeholders and the marketing team has enhanced service delivery and client satisfaction, showcasing my ability to translate complex findings into actionable insights.

Experience

Work history, roles, and key accomplishments

Analyst

Liberty Life

Jan 2022 - May 2024 (2 years 4 months)

As an Analyst at Liberty Life, I managed policy-related inquiries, ensuring accurate and timely resolutions. I automated data processing workflows, reducing reporting time by 30%, and provided insights through competitor analysis. My role involved clear communication of complex information and collaboration with stakeholders to enhance service delivery and client satisfaction.

SQL Python Power BI Communication Client Relationship Management Data Analysis Problem Solving Teamwork

Education

Degrees, certifications, and relevant coursework

Kharina Secondary School

Grade 12

Grade: Dux Awards Recipient

Completed Grade 12 with Dux Awards, demonstrating academic excellence and commitment to education.

University of the Witwatersrand

BSc (Hons) Actuarial Science, Actuarial Science

Completed a Bachelor of Science Honours in Actuarial Science, conducting research on the impact of the Covid-19 pandemic on future mortality and the insurance industry.