Sindhu Srikrishnan
@sindhusrikrishnan
IT Support & Service Coordination professional with 10+ years managing helpdesk, ITSM tickets, vendors, and end-user support.
IndiaWhat I'm looking for
I’m an experienced IT Support and Service Coordination professional with 10+ years in IT helpdesk support, service coordination, vendor management, and technical administration. I’m skilled in ITSM ticket handling, Zoom administration, Power BI reporting, inventory management, and end-user support—so issues get resolved smoothly and users stay productive.
In my current role as Admin Coordinator – IT Support at Aravind Eye Hospital – LAICO (Dec 2022 – Present), I manage Zoom accounts and online training support, coordinate ITSM ticket resolution with the L1 team, maintain IT inventory and vendor coordination, and prepare reports using Power BI. Previously, I worked as a Senior Service Coordinator at Hoopoe Info Edge Pvt Ltd (Jun 2019 – Nov 2021) and a Customer Support Coordinator at Micro Clinic India Pvt Ltd (Jul 2011 – Dec 2013), where I tracked service calls, managed engineer allocation, and handled customer updates. I also started as a Laptop Service Engineer at Zigma Computer Links (Feb 2011 – Jun 2011), strengthening my troubleshooting foundation across hardware and software.
Experience
Work history, roles, and key accomplishments
Admin Coordinator - IT Support
Aravind Eye Hospital - LAICO
Dec 2022 - Present (3 years 6 months)
Manage Zoom accounts and provide support for online training. Coordinate ITSM ticket resolution with the L1 team and oversee IT inventory and vendor coordination, producing Power BI reports.
Senior Service Coordinator
Hoopoe Info Edge Pvt Ltd
Jun 2019 - Nov 2021 (2 years 5 months)
Manage customer support and end-to-end service coordination. Coordinate with engineers and vendors to ensure timely resolution and updates.
Customer Support Coordinator
Micro Clinic India Pvt Ltd
Jul 2011 - Dec 2013 (2 years 5 months)
Log and track service calls while keeping customers informed. Manage engineer allocation and coordinate updates between customers and technical teams.
Laptop Service Engineer
Zigma Computer Links
Feb 2011 - Jun 2011 (4 months)
Troubleshoot and resolve laptop hardware and software issues. Perform diagnostics and support end users through service documentation and issue resolution.
Education
Degrees, certifications, and relevant coursework
Mother Teresa Center
Diploma in Computer Applications, Computer Applications
Grade: A Grade
Completed a Diploma in Computer Applications (DCA) at Mother Teresa Center, Madurai, achieving an A grade.
Madurai, Tamil Nadu
Higher Secondary Certificate, HSC
Grade: 65%
Completed HSC with 65%.
Madurai, Tamil Nadu
Secondary School Leaving Certificate, SSLC
Grade: 78%
Completed SSLC with 78%.
Madurai Kamaraj University
Bachelor of Computer Applications, Computer Applications
2007 - 2010
Grade: 68%
Earned a Bachelor of Computer Applications (BCA) from Madurai Kamaraj University from 2007–2010, scoring 68%.
Availability
Location
IndiaAuthorized to work in
Job categories
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