Simphonee Adesanya

At Marriott in Charleston, I manage front desk operations, staff scheduling, guest concerns, and cross-department communication. I use occupancy, revenue, guest satisfaction, and reservation data to identify operational improvements.

I've increased premium-room and service upselling by 20%, improved room readiness time by 15%, and led initiatives that reduced guest check-in time by 20%. I also manage budgets and KPIs including occupancy rate, ADR, RevPAR, and customer satisfaction metrics.

Previously at Aaron's, I led sales teams, generated business-to-business leads through inbound and outbound calling, and developed performance reports for senior management. My targeted campaigns and strategic promotions increased monthly sales revenue by 22%, while coaching and performance tracking improved team sales performance by 20%.

Across high-volume customer service environments, I've resolved concerns, trained new team members, coordinated daily operations, and strengthened communication between teams. I'm now seeking to bring my analytical and operational experience to a Business Analyst role.