Looking for a job

SIMON KIMEU

@simonkimeu

Message

I resolve travel bookings, payments, and customer issues across high-volume phone support.

Kenya

Message

What I'm looking for

I'm looking for a customer service or travel support role where I can handle bookings and customer enquiries, resolve issues through clear communication, and support clients across phone-based and CRM-driven workflows.

I handle 50+ outbound and 25+ inbound customer calls daily at Dreamport, resolving booking, payment, status, and change requests across CRM, ProQuote, and GDS systems. I also follow up on unfinished enquiries and close 5+ bookings weekly.

Previously, I supported direct and outsourced travel clients at Bahari Bliss and managed guest relations at high-volume 4- and 5-star properties. I bring over five years of customer service experience, including staff mentoring, reservations, complaint resolution, and accurate payment handling.

Experience

Work history, roles, and key accomplishments

Current

Travel Agent

Current

Dreamport

Aug 2025 - Present (1 year 1 month)

Handles 50+ outbound and 25+ inbound customer calls daily, answering booking, payment, and status questions. Processes changes across Dreamport CRM, ProQuote, and GDS, and follows up on enquiries until resolved.

Inbound Calls Outbound Calls Booking Management Financial Inquiries Dreamport CRM ProQuote GDS Customer Follow up

Travel Consultant

Bahari Bliss

Oct 2023 - Jul 2025 (1 year 9 months)

Handled enquiries and bookings for direct and outsourced clients, working across Amadeus, Sabre, ProQuote, and CRM tools. Served 20+ clients daily and mentored new staff on service standards.

Amadeus Sabre ProQuote CRM Customer Service Travel Arrangements Mentorship

Front Desk & Guest Relations Officer

Ivory Residence / Armaan Suites

Nov 2019 - Sep 2023 (3 years 10 months)

Served guests at high-volume front desks in 4- and 5-star properties, handling requests, complaints, and reservations. Processed cash and card payments and settled guest accounts accurately.

Front Desk Operations Guest Relations Complaint Resolution Payment Processing Customer Satisfaction