Mercy Peter
@mercypeter
Travel Consultant and Virtual Assistant delivering organized travel coordination.
KenyaWhat I'm looking for
I’m an experienced Virtual Assistant and Travel Consultant with 10+ years supporting clients through customer service, front office operations, and administrative work. I’m known for managing client communication, scheduling, email handling, and day-to-day coordination that keeps travel plans running smoothly.
In my current role as a Travel Consultant, I assist clients with flight bookings and travel arrangements, respond to inquiries via phone, email, and WhatsApp, and coordinate visa assistance and holiday packages. Previously, as a Guest Relations Officer and Front Office Manager, I managed front office operations, reservations, customer inquiries, and check-ins—building the service mindset and organization I bring to every assignment.
Experience
Work history, roles, and key accomplishments
Travel Consultant
Krypton Tours & Travel Ltd
Jan 2019 - Present (7 years 6 months)
Assist clients with flight bookings and travel arrangements, including responding to inquiries by phone, email, and WhatsApp. Coordinate visa assistance and holiday packages.
Guest Relations Officer & Front Office
Fahari Palace Apartments
Jan 2016 - Jan 2019 (3 years)
Manage front office operations and guest relations, handling reservations, customer inquiries, and check-ins.
Receptionist
Qaribu Inn
Worked as a receptionist at Qaribu Inn; specific duties and dates were not provided.
Receptionist
Appleton Resort
Worked as a receptionist at Appleton Resort; specific duties and dates were not provided.
Receptionist
Terminal Tours Kenya
Worked as a receptionist at Terminal Tours Kenya; specific duties and dates were not provided.
Receptionist
I&M Bank
Worked as a receptionist at I&M Bank; specific duties and dates were not provided.
Receptionist
GA Insurance
Worked as a receptionist at GA Insurance; specific duties and dates were not provided.
Education
Degrees, certifications, and relevant coursework
Skynet Business College
Diploma, Tours and Travel
Earned a Diploma in Tours and Travel from Skynet Business College.
Skynet Business College
Certificate, Front Office
Earned a Certificate in Front Office from Skynet Business College.
Memorial Girls’ High School
KCSE, Secondary Education (KCSE)
Completed KCSE studies at Memorial Girls’ High School.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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