At Qatar Airways, I responded to customer enquiries by telephone, email, web chat, and social media. I investigated service issues, identified root causes, and followed up on cases.
I supported frequent-flyer and premium customer enquiries, processed payments and refunds, and issued vouchers when required. I also escalated urgent or complex matters while maintaining customer confidentiality.
At Mzima Africa Travels, I managed client travel requests from initial enquiry through completion, coordinating suppliers and service providers. I created invoices and trip files, documented requirements, and worked with finance and transport teams.
At Pollmans Tours and Safari, I confirmed hotel availability, maintained passenger files, and coordinated accommodation, transport, and other trip arrangements. My training includes a Diploma in Travel and Tourism Management and IATA certification.
