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simone van schaikSS
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simone van schaik

@simonevanschaik

I lead global product and service operations teams delivering sustainable growth, AI-enabled solutions, and customer value.

Netherlands
Message

What I'm looking for

I'm looking to lead global service operations and product teams that create sustainable impact, strengthen customer experience, and use technology and AI thoughtfully. I value high-trust cross-functional collaboration, operational rigor, transformation, and measurable outcomes for People, Planet, and Profit.

I've led global product, data, and service operations teams across logistics, payments, e-commerce, and marketplaces for 25 years. My focus is creating long-term value for People, Planet, and Profit as equal measures of success.

At Prosus, I led a multidisciplinary team of about 120 across product, data science, analytics, and project management for global logistics and courier services. We built a real-time AI/ML dynamic-pricing model that reduced costs by 10%, increased order pooling from 0% to 30%, and helped reduce fleet delivery carbon emissions by roughly 10%.

At Worldline and Global Collect, I built and led international payments product organizations spanning Europe, Australia, Canada, Brazil, and other markets. I launched B2B and B2C payment products, supported enterprise clients and M&A trajectories, grew cross-border commerce through local payment options, open banking, analytics, and fraud-prevention tooling.

Earlier, I led 24x7 European interbank payment operations at Equens, including the transition to a functional global operations organization, legacy-system phase-out, and SEPA introduction. I'm a calm, hands-on people leader who builds high-trust partnerships across Product, Engineering, Customer Service, partners, and go-to-market teams.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Twente logoUT

University of Twente

Master of Science, Technical Business Administration

1990 - 1996

Master of Science in Technical Business Administration with specializations in mechanical engineering, international management, and technology and organization.

TC

't Hooghe Landt College

VWO, General Secondary Education

1984 - 1990

Completed secondary education with a VWO diploma.

Loughborough University of Technology logoLT

Loughborough University of Technology

Erasmus Program

1994 -

Participated in the Erasmus program, studying abroad for a year.

Tech stack

Software and tools used professionally

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