
Stephan Hoes
@stephanhoes
I build scalable digital payment platforms, AI-enabled journeys, and customer-centric transformation.
What I'm looking for
At Mastercard, I lead digital payments product strategy and adoption across Northern and Western Europe, aligning local market needs with global roadmaps for tokenisation, Click to Pay, agentic commerce, and advanced acceptance flows.
Previously at International Card Services (ABN AMRO), I built innovation capabilities and led product, UX, onboarding, servicing, and platform strategy across cards, payments, and lending. I helped launch an AML/CFT-compliant white-label credit platform in under six months, enabling digital onboarding and instant credit decisions in eCommerce checkout flows.
I connect product, technology, data, design, compliance, and commercial teams to turn complex ecosystem challenges into frictionless customer journeys. I’m increasingly focused on how AI and agentic workflows can reshape digital products and product organisations.
Experience
Work history, roles, and key accomplishments
Director, Products & Solutions, Digital Payments & Acceptance
Jan 2023 - Apr 2026 (3 years 3 months)
Leads digital payments product strategy and adoption across Northern and Western European markets, shaping scalable solutions for banks, PSPs, and merchants. Drives multi-country initiatives across product, tech, legal, and commercial teams, influencing delivery through 250+ stakeholders.
Education
Degrees, certifications, and relevant coursework
Hemingway Professional Governance
Corporate Digital Program, Corporate Governance
2021 - 2022
Completed the Corporate Digital Program, a non-executive board and supervisory board member training program.
Thuiswinkel.org
Study Trip, Retail
2019 - 2019
Participated in a study trip for C-level retailers and brands in Silicon Valley.
Nederlands Compliance Instituut
Certificate, Compliance
2019 - 2019
Completed WWFT (AML & CFT) compliance training.
ABN AMRO
Lean Six Sigma Yellow Belt, Process Improvement
2017 - 2017
Earned Lean Six Sigma Yellow Belt certification.
Thuiswinkel.org
Study Trip, Retail
2017 - 2017
Participated in a study trip for C-level retailers and brands in New York.
Zilverline
Certified Scrum Product Owner, Agile
2016 - 2016
Earned Certified Scrum Product Owner certification.
Aimotion
Training, Sales
2016 - 2016
Completed sales training 'the art of selling'.
VVD (Dutch Government People's Party for Freedom and Democracy)
Masterclass, Politics
2016 - 2016
Completed a Masterclass Liberal Politics covering liberal principles, media writing, presenting, debating, negotiating, and media training.
ICM
Training, Consulting
2014 - 2015
Completed training in NLP consulting skills.
Eindhoven University of Technology
Master of Science, Industrial Design
2010 - 2012
Research University Master's degree (MSc. / Ir.) in Industrial Design, focusing on influencing consumer buying behaviour through dynamic sound and behaviour algorithms.
Tsinghua University
Summer School, Information Art & Design
2011 - 2011
Summer school at Tsinghua University Beijing, faculty of Information Art & Design, involving a multidisciplinary intercultural project and field study research on cultural values and the effect of sound and light on daily tasks.
Università degli Studi di Siena
Winter School, Design
2011 - 2011
Winter school at Università degli Studi di Siena, dpt. di Design di Ambient per la Comunicazione, involving a multidisciplinary intercultural project and field study excavation site research on the use of sound and light for communicative purposes.
Eindhoven University of Technology
Bachelor of Science, Industrial Design
2006 - 2010
Research University Bachelor's degree (BSc.) in Industrial Design, including medical research and ethical product design of HIV-1 prevention through medicinal administered nanotechnology.
St. Oelbertgymnasium
Gymnasium Diploma, Technical Science
2000 - 2006
Gymnasium education with a Technical Science profile including Latin, equivalent to GCSEs and A-levels at a selective grammar school or independent school.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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