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Stephan HoesSH
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Stephan Hoes

@stephanhoes

I build scalable digital payment platforms, AI-enabled journeys, and customer-centric transformation.

Netherlands
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What I'm looking for

I'm looking to shape scalable digital products and AI-enabled workflows where product, technology, data, design, and regulation intersect. I value customer-centric cultures, complex cross-market challenges, and the opportunity to align diverse stakeholders around meaningful transformation.

At Mastercard, I lead digital payments product strategy and adoption across Northern and Western Europe, aligning local market needs with global roadmaps for tokenisation, Click to Pay, agentic commerce, and advanced acceptance flows.

Previously at International Card Services (ABN AMRO), I built innovation capabilities and led product, UX, onboarding, servicing, and platform strategy across cards, payments, and lending. I helped launch an AML/CFT-compliant white-label credit platform in under six months, enabling digital onboarding and instant credit decisions in eCommerce checkout flows.

I connect product, technology, data, design, compliance, and commercial teams to turn complex ecosystem challenges into frictionless customer journeys. I’m increasingly focused on how AI and agentic workflows can reshape digital products and product organisations.

Experience

Work history, roles, and key accomplishments

Mastercard logoMA

Director, Products & Solutions, Digital Payments & Acceptance

Jan 2023 - Apr 2026 (3 years 3 months)

Leads digital payments product strategy and adoption across Northern and Western European markets, shaping scalable solutions for banks, PSPs, and merchants. Drives multi-country initiatives across product, tech, legal, and commercial teams, influencing delivery through 250+ stakeholders.

Education

Degrees, certifications, and relevant coursework

HG

Hemingway Professional Governance

Corporate Digital Program, Corporate Governance

2021 - 2022

Completed the Corporate Digital Program, a non-executive board and supervisory board member training program.

TH

Thuiswinkel.org

Study Trip, Retail

2019 - 2019

Participated in a study trip for C-level retailers and brands in Silicon Valley.

NI

Nederlands Compliance Instituut

Certificate, Compliance

2019 - 2019

Completed WWFT (AML & CFT) compliance training.

AA

ABN AMRO

Lean Six Sigma Yellow Belt, Process Improvement

2017 - 2017

Earned Lean Six Sigma Yellow Belt certification.

TH

Thuiswinkel.org

Study Trip, Retail

2017 - 2017

Participated in a study trip for C-level retailers and brands in New York.

ZI

Zilverline

Certified Scrum Product Owner, Agile

2016 - 2016

Earned Certified Scrum Product Owner certification.

AI

Aimotion

Training, Sales

2016 - 2016

Completed sales training 'the art of selling'.

VD

VVD (Dutch Government People's Party for Freedom and Democracy)

Masterclass, Politics

2016 - 2016

Completed a Masterclass Liberal Politics covering liberal principles, media writing, presenting, debating, negotiating, and media training.

IC

ICM

Training, Consulting

2014 - 2015

Completed training in NLP consulting skills.

Eindhoven University of Technology logoET

Eindhoven University of Technology

Master of Science, Industrial Design

2010 - 2012

Research University Master's degree (MSc. / Ir.) in Industrial Design, focusing on influencing consumer buying behaviour through dynamic sound and behaviour algorithms.

Tsinghua University logoTU

Tsinghua University

Summer School, Information Art & Design

2011 - 2011

Summer school at Tsinghua University Beijing, faculty of Information Art & Design, involving a multidisciplinary intercultural project and field study research on cultural values and the effect of sound and light on daily tasks.

Università degli Studi di Siena logoUS

Università degli Studi di Siena

Winter School, Design

2011 - 2011

Winter school at Università degli Studi di Siena, dpt. di Design di Ambient per la Comunicazione, involving a multidisciplinary intercultural project and field study excavation site research on the use of sound and light for communicative purposes.

Eindhoven University of Technology logoET

Eindhoven University of Technology

Bachelor of Science, Industrial Design

2006 - 2010

Research University Bachelor's degree (BSc.) in Industrial Design, including medical research and ethical product design of HIV-1 prevention through medicinal administered nanotechnology.

SO

St. Oelbertgymnasium

Gymnasium Diploma, Technical Science

2000 - 2006

Gymnasium education with a Technical Science profile including Latin, equivalent to GCSEs and A-levels at a selective grammar school or independent school.

Tech stack

Software and tools used professionally

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