hosea buliba

At KIK Trading Ltd in Limassol, I deliver frontline customer support, process daily POS transactions, resolve complaints, and train new cashiers to uphold high service standards. I was recognised as Employee of the Month for customer service and store standards.

At Flowmingo AI, I managed end-to-end recruitment partnerships as the primary client contact, improving client and candidate experience by 25% through better workflows and digital tools. I maintained 100% client retention across active accounts through proactive, personalised service.

Previously, at The Nairobi Women's Hospital Group, I led a 12-member HR team supporting 1,500+ employees across 10 branches. I managed employee relations, payroll, compliance, HR systems, and an in-house medical scheme benefiting more than 1,000 employees.

I'm building practical fintech perspective through self-directed Forex and CFD trading on MT4 and MT5. I bring empathy, process discipline, CRM familiarity, and a strong understanding of the client questions that arise in fast-paced service environments.