Open to opportunities

Simbiat Raheem

@simbiatraheem

Message

I strengthen customer retention and onboarding for fintech and financial-services clients.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer success, client relationship, or account management role where I can improve onboarding, retention, product adoption, and customer outcomes while collaborating across teams.

I'm currently managing client accounts at CMTrading, guiding onboarding, platform adoption, product education, and value-based relationship management to improve engagement and retention.

At OnePipe, I resolved more than 80% of customer inquiries within SLA while handling 150+ weekly requests across phone, email, and chat. I onboarded merchants, supported digital payment readiness, maintained CRM records, and partnered with cross-functional teams to drive merchant activation.

Previously at Scrella Technology, I supported policy registration, renewals, endorsements, claims coordination, customer acquisition, and retention. I bring 4+ years of customer support, account management, and consultative sales experience across fintech and financial services.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience and Retention Manager

Current

CMTrading

Jun 2025 - Present (1 year 2 months)

Manages a portfolio of client accounts, delivering customer support and relationship management. Guides clients through onboarding and platform adoption, resolves concerns, and achieves sales targets.

Customer Success Customer Support Client Relationship Management Customer Onboarding CRM Management Conflict Resolution

Customer Support & Growth Specialist

OnePipe

Oct 2024 - Jun 2025 (8 months)

Resolved 80%+ of customer inquiries within SLA while managing 150+ weekly support requests. Onboarded merchants, educated customers, and maintained CRM records.

Customer Support CRM Management Customer Onboarding Problem Solving Cross Functional Collaboration