Simbiat Kayode

I’m a customer service and support professional focused on clear communication, efficient issue resolution, and consistently high customer satisfaction in fast-paced environments. With an HND in mass communication, I bring strong verbal and written communication to every phone call, email, and live chat interaction.

In my remote role as a Customer Service and Support Representative, I’ve maintained high documentation accuracy by updating customer records and support tickets in Zendesk and Freshdesk. I’ve delivered 95% satisfaction scores by providing empathetic, professional support, handled 20–50 multichannel interactions daily while staying accurate to scripts and brand messaging, and improved customer experience by reducing live chat first response time by 50%.

I also focus on measurable outcomes—prioritizing tickets to resolve inquiries within service levels, supporting customer retention through proactive follow-up, and converting 30% of leads into customers. Previously, as a Virtual Assistant, I coordinated attorneys’ calendars and client consultations, handled email follow-ups, proofread and organized confidential legal documents, and supported deadline tracking using tools like Microsoft Office Suite, Google Workspace, and Zoom.