Looking for a job

Simbarashe Mondhlani

@simbarashemondhlani

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Customer support professional at Fasttrack Motors and Engineering, answering customer enquiries by phone and email.

Zimbabwe

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What I'm looking for

I’m seeking remote English-speaking support roles, such as contact centre agent, virtual receptionist or customer support representative. I have reliable internet, a laptop and backup power, and I’m flexible for UK and European hours; US shifts can be considered by agreement.

At Fasttrack Motors and Engineering, I answer customer enquiries by phone and email, explain services and next steps, and follow up to help resolve issues. I keep customer and job-tracking records up to date using Microsoft Excel.

I also owned and operated Burger Restaurant, where I welcomed customers and responded to their needs. I hold a 120-hour TEFL Certificate and am fluent in English; I’m comfortable supporting customers remotely across UK and European hours.

Experience

Work history, roles, and key accomplishments

Current

Managing Director

Current

Fasttrack Motors and Engineering

Jan 2020 - Present (6 years 9 months)

Answered customer enquiries by phone and email, explained services, and adapted communication to each person's needs. Maintained customer and job-tracking records using Microsoft Excel and coordinated day-to-day operations.

Customer Service Communication Skills Excel Problem Solving Record keeping Operations Management

Owner and Manager

Burger Restaurant

Jan 2024 - Dec 2025 (1 year 11 months)

Owned and operated a burger restaurant, welcoming customers from different backgrounds and providing friendly, attentive hospitality. Developed strong communication, hospitality, and problem-solving skills through hands-on restaurant management.

Hospitality Customer Service Communication Skills Problem Solving Restaurant Management