Silvia Ennis
@silviaennis
I process accurate, HIPAA-compliant medical record requests in high-volume healthcare settings.
United StatesWhat I'm looking for
I'm currently processing medical record and documentation requests at The Retina Group of Washington, providing status updates and required information to patients, insurance companies, and providers.
I prepare complete patient charts from paper and electronic health record sources, scan records into digital images, and protect confidential health information through HIPAA-compliant practices. I document accurately across multiple computer systems in a fast-paced, high-volume environment.
Previously at AWHONN, I trained and coached more than 150 members and staff on online platform functionality, maintained KPI dashboards, and coordinated national volunteer selection. I also delivered phone, email, and chat support with a 95% first-contact resolution rate.
Experience
Work history, roles, and key accomplishments
Patient Service Representative
The Retina Group of Washington
Aug 2021 - Present (5 years 1 month)
Processed medical record and documentation requests, taking calls from patients, insurance companies, and providers to provide status updates. Prepared and assembled patient charts, scanned medical records, and maintained HIPAA compliance.
Education
Degrees, certifications, and relevant coursework
George Mason University
Bachelor of Arts, Psychology
Activities and societies: Community College Transfer Scholarship; Commonwealth Award Scholarship
Bachelor of Arts in Psychology from George Mason University, completed in December 2017.
Northern Virginia Community College
Associate of Science, Psychology
Associate of Science in Psychology from Northern Virginia Community College, completed in December 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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