At Neura Health, I process end-to-end release-of-information requests for patients, attorneys, insurers, and government agencies while maintaining compliant medical record fulfillment. I achieved a 94.3% first-contact resolution rate across 25,600+ patient conversations in the past year.
At Ambry Genetics, I support ordering providers with genetic testing orders, results, records, and issue resolution. I've ranked #1 on the company productivity leaderboard in 24 of 34 tracked months and resolved 67,000+ documented cases across email, phone, and portal channels.
I bring six-plus years of remote healthcare operations experience across ROI, PHI privacy, authorization validation, chart auditing, and secure records transmission.
