At Ciox Health/Datavant, I process requests for medical records from patients, physicians, attorneys, insurance companies, and government agencies. I review authorizations and legal documentation before releasing protected health information.
I use EHR systems to retrieve, review, and distribute records, and I perform quality assurance reviews to check released information for completeness and accuracy. I also document release activities and maintain audit trails for regulatory compliance.
I communicate with patients and requestors about record requests, fees, and processing status. When documentation issues arise, I work with clinical staff, providers, and administrative teams to resolve them.
Previously, as an Intake Coordinator - Insurance at Evicore Healthcare, I processed prior authorization requests and explained claims status according to health plan guidelines. I also assisted with onboarding and training team members on ROI procedures, privacy standards, and workflow practices at Ciox Health/Datavant.
