Silvester Ambani

I’m an Operations and customer support professional with 4+ years of experience in logistics coordination, stakeholder communication, and administrative systems. I bring strong remote communication, data management, and process improvement to fast-paced environments.

As an Operations Coordinator / Administrative Officer at Horn of Africa Transporters, I coordinated daily operations and cross-functional workflows to improve service delivery efficiency. I managed client and stakeholder communication, organized schedules, tracked tasks, and handled multiple priorities, while maintaining accurate records and generating reports for performance tracking. I also identified process gaps and implemented workflow improvements.

At IsraAID Kenya, I served as an Operations & Procurement Assistant (Program Support), coordinating logistics and communication for 200+ programs across distributed teams. I managed relationships with vendors, partners, and internal stakeholders, maintained documentation and data tracking with high accuracy, and supported onboarding and coordination of staff and facilitators. I improved operational workflows to increase efficiency and compliance.

Earlier, I supported vendor coordination and logistics operations at Horn of Africa Transporters by maintaining databases and tracking systems and collaborating with teams to resolve issues and meet deadlines. I’m comfortable working independently, highly detail-focused, and skilled with tools like Excel, Google Sheets/Docs, and virtual platforms (Zoom, Microsoft Teams), and I’m seeking a remote role in operations, customer success, or project coordination.