Silvan Grigoras
@silvangrigoras
Reporting and operations analyst at Teleperformance, where I monitored quality for 23 content moderators and prepared KPI dashboards.
GermanyWhat I'm looking for
At Teleperformance, I monitored quality performance for 23 content moderators on the ADSEO AI Data Safety project involving TikTok video content. I prepared daily, weekly, and monthly reports and KPI dashboards, and performed error analysis and compliance audits.
At Majorel, I coordinated resources for 30+ technicians, prioritised customer requests, and supported process optimisation and SLA management. At Starboard Cruise Services, I progressed from Sales Associate to Retail Assistant Manager, coordinating a team of approximately 10 people and preparing weekly sales and performance reports.
In my retail work, I supported inventory management and stock adjustments, maintained branding and visual merchandising standards, and implemented promotions. I’m seeking a role in reporting, operations, quality analysis, or retail performance.
Experience
Work history, roles, and key accomplishments
Housekeeping Team Member
Hotel Drei Quellen
Sep 2024 - Oct 2026 (2 years 1 month)
Worked in a German-speaking hotel environment; supported new colleagues during onboarding and assisted with English–Romanian interpretation when needed.
Monitored quality performance for 23 content moderators on the ADSEO AI Data Safety project involving TikTok video content. Prepared daily, weekly and monthly reports and KPI dashboards, and performed error analysis and compliance audits.
Coordinated resources for 30+ technicians and prioritised customer requests across chat, email and phone. Supported process optimisation and SLA management and coordinated operational needs with stakeholders.
Retail Assistant Manager
Starboard Cruise Services
Jan 2020 - May 2021 (1 year 4 months)
Promoted internally from Sales Associate to Retail Assistant Manager. Coordinated a team of approximately 10 people, tracked sales targets and prepared weekly sales/performance reports.
Sales Associate
Starboard Cruise Services
Jan 2016 - Jan 2020 (4 years)
Sold and presented products, advised customers and maintained a high standard of service. Supported store opening and closing and promoted products and sales campaigns.
Education
Degrees, certifications, and relevant coursework
Transilvania University of Brașov
Master's Degree, International Economic Relations
2012 - 2014
Master's degree in International Economic Relations from Transilvania University of Brașov, completed in 2014.
ESC Rennes School of Business
Erasmus Exchange, International Marketing
2013 - 2013
Erasmus exchange in International Marketing at ESC Rennes School of Business from September to December 2013.
Transilvania University of Brașov
Bachelor's Degree, International Economics
2009 - 2012
Bachelor's degree in International Economics from Transilvania University of Brașov, completed in 2012.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Salary expectations
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