Sifawu Usikalu
@sifawuusikalu
Senior Business Analyst specializing in CCaaS and digital transformation.
CanadaWhat I'm looking for
I am a Senior Business Analyst with over 10 years of client-facing experience across government, banking, and financial services, specializing in CCaaS, cloud-based SaaS platforms like Genesys Cloud CX, and end-to-end delivery. I lead discovery workshops, manage product backlogs, write user stories with clear acceptance criteria, and drive UAT to ensure solutions meet business objectives.
I have a proven track record of mapping AS IS and TO BE processes, designing customer journeys, and collaborating with cross-functional technical teams to deliver customer-facing solutions and process automation. I hold CBAP and ServiceNow certifications and consistently communicate progress, risks, and outcomes to stakeholders to support successful digital transformation initiatives.
Experience
Work history, roles, and key accomplishments
Senior Business Analyst
Bison Transport
Nov 2023 - Present (2 years 4 months)
Led client engagements and owned CCaaS product backlog to deliver Genesys Cloud CX solutions, driving sprint delivery, UAT coordination, and process redesign across customer journeys and workflows.
Senior Business Analyst
Abramson International
Oct 2020 - Oct 2023 (3 years)
Led cross-functional teams to enhance a large social platform, defining product roadmaps, user stories, and KPIs while managing the product backlog and implementing data quality and UAT processes.
Business Analyst
Wema Bank Plc
Dec 2012 - Jul 2020 (7 years 7 months)
Coordinated regulatory implementations and core banking enhancements, documenting requirements, mapping AS-IS/TO-BE processes, and leading UAT and post-deployment training to improve operational efficiency.
Education
Degrees, certifications, and relevant coursework
Unknown
Higher National Diploma in Accounting, Accounting
Higher National Diploma in Accounting accredited by WES; additional professional certifications in accounting and finance.
Institute of Chartered Accountants
Associate Chartered Accountant (ACA), Accounting
Completed professional chartered accountant pathway (ACA) through the Institute of Chartered Accountants.
Investment Funds Institute/IFIC
Investment Funds in Canada (IFIC) Certification, Investment Funds
Completed Investment Funds in Canada certification and Investment Funds Institute Associate credential.
International Institute of Business Analysis (IIBA)
Certified Business Analysis Professional (CBAP), Business Analysis
Certified Business Analysis Professional (CBAP) credential demonstrating advanced business analysis capabilities.
ServiceNow
ServiceNow Certified System Administrator, Information Technology
Earned ServiceNow Certified System Administrator and related platform certifications.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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